Advanced Auto
Water, Santa Cruz, CA

Advanced Auto Reviews

4.8 stars based on 52 reviews

Featured Comments:

• D

  Dylan Gillies

  5.0

  Exceptional operation these fellas are running here. Ron is an extremely helpful man who seems to value service more than the cash money. His mechanics are all very friendly and seemingly happy to be doing their work... Not to mention top tier PROFESSIONALS. A rare gem in the industry of auto technicians.

• M

  Mark Liljenstolpe

  5.0

  Ron is very fair with pricing and really transparent when explaining what it will take to fix your car and how long it will be. They did a great job as well! They actually came in under the estimate. I'm definitely going to remain a customer.

• C

  Charlene Higgs

  5.0

  Ron's kindness and attention to detail may have saved me from a major accident as I was passing through town, and I can't thank him enough for taking the time to help me! These guys are honest, approachable, experienced, genuine, home-grown, kindhearted people. If I ever end up living in Santa Cruz, they'll have my business for life. 10/10! •••••••• Context: ••••••• I was on my way back home to Tahoe City through Santa Cruz after a road trip, and started hearing some ungodly crunching noises from my front axle. Having had some work done on one of my front bearings at a tire/auto-repair chain in Texas while I was on the road, I first returned to another location of that chain's business to have them evaluate the noise. Without getting the car on a lift, a tech told me that the noise I heard was "probably your link pins, a common problem. They could fall off and it wouldn't hurt the car. You should just drive back to Tahoe." I left that lot smelling foul (and hearing a lot of noise) and started looking for the most reliable shop in town who might be able to give me a better understanding of what was going on. I called Advanced Auto and explained that I was trying to get home but wanted to do so safely, and Ron agreed to take my car for a test drive immediately despite being quite busy in the shop. We drove, and Ron was so concerned about the quality of the crunching noise that he threw my car on a lift to diagnose the issue himself. It turned out that a bolt was missing from my passenger side caliper -- a small piece that can cause major issues while driving if improperly installed, let alone missing entirely. Ron fit another bolt, said "this will get you home" and sent me on my way. I haven't had any issues since, and made it back in one piece. Had I listened to the original shop I went to, I could have found myself in serious trouble. Thank you Ron! You guys are the best.

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