Advanced Air Care Heating and Cooling
Crawfordville, Tallahassee, FL

Advanced Air Care Heating and Cooling Reviews

4.8 stars based on 104 reviews

Featured Comments:

• J

  J P

  5.0

  Our Air conditioning system quit working needing replacement. Best Quality Product at Best Value for Money and Professional service was provided in Sales by Kris and Timely and clearly Professional Installation work was done by Paul from Advance Air Care Heating and Cooling.

• T

  Trevor Harris

  5.0

  After our heat pump system stopped blowing cold air on Friday night, we called the emergency after-hours number to have someone come out on Saturday. The gentleman came out to look at the fan outside and diagnosed the problem initially as low coolant and compressor thermal overload. He replaced the coolant, and while expensive ($399+), it was necessary because our system is 16 years old and it made sense some coolant may have leaked during that time. It turned out there was a lot of coolant that needed to be replaced so I asked the gentleman to look at the system in the house for any problems that could be related to why the coolant level was so low. Since their last summer check up 5 months previously, the only issue they found was that the capacitor (16 years old) was on its last legs so they replaced it. So it was surprising to hear the gentleman found the evaporator coil was catastrophically leaking and there was no cheap, simple fix to repair the leak. It was going to cost ~$2k to replace the evaporator coil and there still might be a problem with the compressor since it had been thermal overloading (because of the coolant leak) which would cost more money to replace down the road. It made financial sense to get a whole new system installed so we went that route and ordered a 2.5 ton Trane heat pump system. The cost was what you would expect (~$5-6k) for a whole new system installation (10 year manufacture warranty and 1 year labor warranty). Since the leak was found after adding 3+ lbs of the coolant and all that coolant just escaped into the atmosphere and we were going to order a new system through them, they prorated the cost of the coolant, which made sense to do and it's good customer service (this saved us a couple hundred dollars). Because it was going to take a few days to get the new system ready to install and our system was not going to work in the meantime, the company loaned us temporarily a portable, floor A/C fan which was really nice of them. We used the couple hundred dollars that was saved with the prorated coolant cost to buy a window a/c unit for our bedroom. Installation of the new system took about 7 hours and for the past week the system has been running great. We'll see how long before an issue arises with any of the parts for the Trane so it's too early to tell to rate if this Trane system is good value/good quality (TBD). I can say the gentleman who came out on the weekend answered all my questions, explained everything in a clear and respectful manner, and saved us some money in the initial repair to help us get a window a/c unit, and made sure that we got the portable floor A/C fan for our living room. This is the level of service we should expect and we got it so thank you. The people who installed our system were great and didn't bother us while we we worked at home. We're currently waiting for a paid receipt so we can apply for a city rebate. I would recommend this company for general services and tune-ups. While these repair services are not going to be cheap (they have to make a living and these issues are infrequent enough to make up for the cost) the human experience with them for our situation was great.

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  Response from the owner

  Trevor it has been a pleasure working with you and your family. We really do appreciate you taking the time to leave our team a thorough review and look forward to working with you in the near future. Please let us know if you need anything moving forward. Take care.

• E

  Evergreen Southwood

  5.0

  Advanced air care has saved us numerous times! When we have HVAC issues, we know to call Advanced Air Care! They are prompt, professional, and they get the job done. They communicate effectively when parts need to be ordered, and let us know if they see an issue that may develop and the timeline we have to take care of it. Special shout out to Mandy in the office who never makes me feel bad about calling multiple times in one day.

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