Action Door and Window
Lorain, Elyria, OH

Action Door and Window Reviews

3 stars based on 31 reviews

Featured Comments:

• J

  Joel Robinson

  1.0

  Go somewhere else, anywhere else with your business. I hired these guys for a garage door job, raising the header and adding a panel to an existing garage door to increase the height of the door. It took months to complete. They sent a crew out to remove the door to get ready to raise the header and didn't have the next step scheduled! They left me with no garage door for over a week with my barn completely unsecured! After the door was finally reinstalled it took several more weeks to get the trim in to finish the job. The workers did an acceptable job but the owner left me hanging with how he manages and schedules his jobs. To top it off, when we asked for a discount for the inconvenience the owner lost his mind, screamed at my wife and threatened to come take the door down! Completely unprofessional owner. Still shocked this place is in business. If things don't go well for you, and they probably won't, be prepared for a childlike tantrum from the big baby that runs the place. Glad to be done with this place and you should avoid it like the plague.

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  Response from the owner

  Hi Joel, We apologize for your experience and would like to help make it right with you. If you would like, please contact Dave Cavasini at 440-323-4401, or [email protected] so we can further discuss. Thank you!

• E

  Emmett Lodge

  5.0

  Nice people. Dave is super knowledgeable. They did a new installation on two 12x9 residential doors. Ordered, scheduled, and installed on time and on budget. Finished product looks great. The installer was pleasant, tidy, and worked efficiently.

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  Response from the owner

  Thank you for the 5-star review, Emmett! We are glad to hear your experience was pleasant.

• c

  carissa thompson

  1.0

  Called today 3/16/21 to "get a quote" and Dave the owner was soooo rude. Insisting he needed a budget to give a quote. I've dealt with contractors before and NO ONE asked for a budget "Your price is Your price". He told me I barked at the amount he quoted me. I in fact only said oh the opener is extra ok (so I could write it down). Both my husband and i have worked in sales and i know if you give a budget sometimes the price would change to fit that budget.. This was a terrible 1st impression AND this was my husband's first choice well not this or any other project! I feel like he googled my area and felt we couldn't afford the work, well shame on you Dave!!!!! I felt so embarrassed and ashamed that we even considered this place.

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  Response from the owner

  Hi Carissa, We apologize that you did not have a good experience during your phone call. It is customary for us to get details on our client's budget so that we can identify the best product line for your needs. We would like to know more about the situation and how to make it right with you. If you would like, please contact our owner, Toni, at 440-323-4401. Thank you!

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