Ace & A Heating & Air Conditioning
College, Decatur, GA

Ace & A Heating & Air Conditioning Reviews

4.4 stars based on 70 reviews

Featured Comments:

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  Martin Blomqvist

  5.0

  I called on Ace & A when our gas furnace broke down, on the weekend, of course. On the weekend, you leave a message on an answering machine. Within 30 minutes, they called back. Within an hour, a technician arrived and was diagnosing our heating system. A part was needed and could not be ordered from the supplier until Monday morning. First thing Monday morning, I got a call back telling me the part had been ordered and was being delivered the same day. Before the end of the day, the technician came back with the part and installed it promptly and professionally. They also answered my many questions and were very professional. Definitely going to use this company again.

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  Usama Kanaan

  3.0

  We have a Fujitsu system installed new in 2019 by Ace & A with our home renovation. It has been glitchy from the start. Most recently, the thermostats are no longer programmable. This has been an issue for 6 months or so. They came out several months ago to address it but were not able to fix it. They said they would contact Fujitsu for a solution but that was many months ago. I have called them every 2-4 weeks to ask for progress and nobody is ever able to speak with me and I request call backs and never get a return call. It is very frustrating. I do not recommend using this company since the follow through on their own installation has been so poor and their communication is even worse. Update: After posting the above review, I was contacted by a very apologetic manager. They were able to identify the problem and fix it in a matter of seconds. They did not charge for the service. I hate that it took posting a negative review to get my messages returned but, in the end, they owned the problem and fixed it.

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  Thomas Bowen

  5.0

  Live in an older home with original heating unit. It had no issues then just one day stopped working. Contacted Ace & A and they worked with dispatch to get someone out the same day. Jermaine was the tech and he diagnosed that the issue was the pilot light and not the thermostat. He did an analysis of the unit, ran a few checks, and identified what might need to be replaced in the future but confirmed no immediate repairs were needed. He was extremely professional and honest. I would highly recommend Ace & A and I will definitely call them for my own future HVAC needs.

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