Empire Heating & Air Conditioning Inc
Industrial, Decatur, GA

Empire Heating & Air Conditioning Inc Reviews

4.9 stars based on 681 reviews

Featured Comments:

• I

  Isabella Washington

  5.0

  Travis was fantastic! We are new customers of Empire and couldn’t be more satisfied after our first appointment yesterday. The technician, Travis came with a mask and was thorough and efficient in explaining what he was doing. The last company we used never put filters back in, so Travis installed new filters and cleaned the heating system. I appreciated his honesty in what the system needed. Excellent customer service. Travis and Empire are winners!

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  Response from the owner

  Thank you so much for letting us serve you in the city of Atlanta for your HVAC needs. We appreciate the 5 star review and for being Empire's valued customer. We look forward to working with you in the future.

• B

  Bruce Erwin

  5.0

  This was my first a/c maintenance for my annual service contract agreement. Empire was recommended to me by my previous vendor as they stopped servicing my area as it was too far away from their primary service area. Zeke arrived on time, was super friendly and professional and explained exactly what he was doing. The fan on my compressor was not running as the dual capacitor was faulty and needed to be replaced. The a/c is running great and I’m ready for the heat. I feel good about choosing Empire.

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  Response from the owner

  Thank you so much for your review. We are so glad we could be of assistance. Thank you for being Empire's valued customer. We look forward to working with you all in the future and we value your input as a customer!

• C

  Canine Phd

  5.0

  Empire was very responsive, professional, and easy to work with. They took care of the warranty (with the manufacturer) on the condenser that was previously installed by the builder. Because we were having a winter heat wave, we asked them about the option to rush the part here, which they provided at a reasonable cost. We are glad that we found them! They also do residential, I have had great experiences with them there, as well.

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  Response from the owner

  Thank you so much for your review. We are so glad we could be of assistance. Thank you for being Empire's valued customer. We look forward to working with you all in the future and we value your input as a customer!

More reviews (7)