Absolute Air Authority - Heating and Air Conditioning
Stewart, Medford, OR

Absolute Air Authority - Heating and Air Conditioning Reviews

3.3 stars based on 32 reviews

Featured Comments:

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  Laura Read

  5.0

  Absolute air came out quickly and had my a/c system replaced completely within 2 weeks in the middle of last summer. I then called them because my old thermostat seemed to be failing. They replaced it without even charging me. Brian the tech was so nice and came the day I called. Now a days no one offers quick service like that. They showed me they genuinely care. I will only use absolute air from now on.

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  Response from the owner

  You are so kind thank you so much for such a fantastic review!

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  stephanie walls

  5.0

  I have used the services of AAA absolute air authority multiple times over the past few years, both for my personal properties, as well as recommending them to my clients when I need arises. They have always come through for me 100% of the time, always been very professional, and Affordable. I will continue to do business with them.

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  Response from the owner

  Thank you Stephanie for such a fantastic review.

• K

  Katie Joy

  1.0

  Hired to replace both units in our home. Within a few days it became obvious something was very wrong with the heat pump ( making loud clunking noise and operating rough). I called in and eventually got someone to answer the phone just to be told it would be more than a month before anyone could come back out! I reluctantly scheduled but expressed my concern that the brand new unit would blow up by then. 2 weeks later ( & still waiting for a return visit) the heat pump is frozen in a solid block of ice. I call. Sorry... nothing we can do! Fast forward to today when it was discovered that it was installed improperly. The tech "Brian" blamed the manufacturer and dismissed our questions and concerns. One hour later we called an ACTUAL professional to come over and recheck ALL of Brian's " work", and our new competent tech resolved all of the issues that Brian & Absolute Air caused. DO NOT RECOMMEND!

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  Response from the owner

  Again reversing valve unplugged from the factory . I stand by Goodman and this was the first time I have had this problem. In the future we will be checking all factory connections deep down inside the unit.You and Aaron Wilson can truly say Incompetent? Smearing our name and making our office lady cry? You yelled at her so inappropriately. I am truly sorry for you experience and again fixed at no charge to you. Take care. Brian AAA

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