AA Rapid Plumbing, Heating, Air Conditioning
Westwater, Centreville, VA

AA Rapid Plumbing, Heating, Air Conditioning Reviews

4 stars based on 7 reviews

Featured Comments:

• A

  Amber Maclean

  5.0

  I came home to my hvac spraying water everywhere and Cesar came to my rescue within 20 minutes of calling and immediately discovered the underlying issue. Cesar was extremely knowledgeable, professional and timely and his great sense of humor brightened my night. I would highly recommend AA Rapid Plumbing and will continue to use them in the future. I couldn't have had a better experience, considering the circumstances.

• R

  Rachel S.

  1.0

  First of all, I do want to say that the technician himself, Cesar, was super friendly, great with my cat, and wore his mask the entire time. The business itself, and whomever answers the phone is extremely rude and unprofessional. I called them on Tuesday because my air conditioning in my house was not working. Everything was going great, they sent the technician out quickly. He was there for three hours, replaced the fan and fan motor and everything seemed fine. Saturday comes and my AC is no longer working. I called on Sunday to see if they would have someone available. The man on the phone, who never gave me his name, told me he would see if he had someone and would call me back in 30-40 minutes. An hour later, I called back. The man answered the phone and told me he didn't have someone to send on Sunday and that I had to wait for Monday. I asked this man if there was anything he could do. He replied saying he would send someone out to me for $150. I was confused that all of the sudden someone could come out to me when he answered the phone and said no one was available. He said I would have to pay to send someone out on Sunday or I could wait until Monday. So we chose to wait. It is Monday! I called this morning to see what the estimated time would be for someone to come to my house. He told me that they were going to charge me to send a person out today as well. I asked the man, why they were charging me as they had just sent someone out to fix my AC. He started talking over me saying that the only thing they warranty is the fan that they replaced. I said, "sir, I have paid you almost $1000 to fix my AC" He kept speaking over me saying that the fan was the only thing they would look at. He kept speaking over saying if I went to a mechanic for my breaks, the only thing they would look at were the breaks." I said sir, if the mechanic fixed my breaks, and I went back again and said oh my car still doesn't stop, he would check out the car again, without trying to charge me $100 just to look at it. " At this point the man kept yelling over me. I have spent almost $1000 for them to fix my AC, so I was clearly unhappy with this company. Then it got worse. The man told me that I needed my husband to call and talk to him because I (in his words) "am being an irrational woman and can't think logically." This jerk does not deserve any more money. What a poor excuse of a business. The technician was great and should work for a real business. Don't use this "company".

• B

  Bruce Clingman

  5.0

  Terrific job! A very friendly guy named Ceasar helped me out with a couple kitchen sink issues - broken valve and faucet replacement. He arrived promptly, worked efficiently, kept everything organized, and was very good at explaining everything I needed to know. He guided me toward cost efficient options and provided recommendations to help me optimize the lifespan my existing plumbing. Very honest, clean, fast, and personable. If your are looking for someone to trust - you have found them.

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