A-OK Heating, Cooling & Plumbing
Aurelius, Lansing, MI

A-OK Heating, Cooling & Plumbing Reviews

3.5 stars based on 60 reviews

Featured Comments:

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  Jeffrey Denda

  1.0

  I honestly can’t even put into words at the moment the absurdity that this company has put my mom through. I will update this when I’ve cooled down to give a level beaded explanation as to warn others to what this company did. Hopefully nobody else will have to go through it or be without heat for over a week and won’t have to waste time filing a lawsuit like my mom will be doing first thing Monday.

• J

  Jeff Arens

  5.0

  Giving a review after a couple years. Furnace went out on a Saturday morning in January. Called and rich came out within an HR, diagnosed the problem and recommended we needed a new furnace. Was up front about it being a busy time and that they wouldn't be able to come out for a couple days to install a new one. Which is totally acceptable because I realize the world doesn't revolve around me like some reviewers on here. They came out on Monday installed everything. While the tech was installing I asked about a whole home humidifier, he didn't have one on him but said he could come out the following day which again is completely understandable since it was a last minute request. They came out the next day got that installed and everything has been working great for 4 years now. The service was professional, timely, extremely reasonable priced, and they waived the cost of a Saturday call. I felt it necessary to leave a review as I simply needed their number to find out what part number I need for a replacement water pad for the humidifier and saw the trash left on here. Highly recommend their service.

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  Ni Shwe

  1.0

  I warn you friends don't use their service. They never come after I put deposit in. They never let me know why they could not come. After I called them, they gave me a reason. It been happened about a month not showing up on appointment. The office ladies said, "a guy, who will install a sum pump in my basement, did not show up at work anymore". That why we agreed to cancel the service with full refund.I waited for a week, but did not give me a refund. To get my deposit back I called them about two months. Even after two months, they did not refund me full amount and lied to me that your bank charge you a fee for $63.84. After I told them that my bank did not charged me any fee, the office lady said, " we will give you refund this afternoon and asked me my bank information. But never give me my money back. I am tired of contacting them because I know that their afternoon is never end. It been five months from now.

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