A A All American Heating & Air
Lloyd, Pensacola, FL

A A All American Heating & Air Reviews

4 stars based on 4 reviews

Featured Comments:

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  Tamara Grimes

  1.0

  BEWARE! My a.c. was freezing up on 4/12. They sent out 2 super young boys. They looked high school age. One came in with a container of freon, checked to see if the unit was still frozen. It wasn't bc I had turned it off earlier when I realized it was frozen. One of the guys didn't even know how to work my thermostat! It's a run of the mill, programmable one from WalMart...But, it was the other guy who was actually calling the shots so I gave them the benefit of the doubt & assumed he was just a helper. They were there all of 15 mins beginning to end. Charged $120. Basically put freon in & left. Didn't check for leaks or mention there could be a leak. So, a few hours go by & the house was still hot even though the ac was on full blast. I called back & told them whatever they did didn't work. They sent a Tech out, this time an older man. He goes back & forth between the inside & outside unit for about 30 mins. Then came & told me the guys put too much freon in it. He said he fixed it . It worked better after this but, not great. So, at the beginning of this week I noticed the ac was struggling hard in the afternoon to keep the house at 80* (I keep the thermostat set bt 76*-78*). It was able to keep up in the a.m. & at night at first but then after a day or 2 it wasn't able to even do that. But, it wasn't freezing up this time. Just not cooling well. Since the entire interaction with this company seemed shady at best, I chose to call a more reputable company recommended by a friend & business owner. The new company's Owner told me over the phone if the unit was freezing previously it would be due to a leak causing low Freon. Once the owner/tech arrived, after inspection & asking many questions about the ac unit itself & the 2 visits from AA, informed me that my compressor was damaged in a way that only occurs from being over filled with freon. Mind you, the unit is less than 3 yrs old & the only people to do anything other than turn it on & look at it, was AA All American Heat & Air. The new company thankfully did the leg work to figure out it's under warranty & called the co it was purchased from. Then they informed me of their cost to install, or that I can call AA again to see if they'd offer to do it (seeing they're young unsupervised employees damaged it), or call the original installer. My husband & I don't trust that AA would do a good job even if they acknowledge it was their fault. So, we're shelling out a few hundred bucks for the install by someone else. Thankfully, it's under warranty saving us potentially $1500.