72 Degrees Heating & Air Conditioning
Peakway, Apex, NC

72 Degrees Heating & Air Conditioning Reviews

4.4 stars based on 393 reviews

Featured Comments:

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  Logan Kimler

  1.0

  Had a new heat and AC unit installed in January/February. It was installed poorly, causing condensation to leak through my ceiling in August. Spent $400 just dehumidifying the room it affected (it felt like a swamp for multiple days) and will probably be a few hundred more to repaint the walls/ceiling. I brought it to their attention on the day I discovered the problem and have spoken with reception, a technician, and a supervisor and have heard nothing back since the supervisor visited my house in early October saying he'd try to rectify this.

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  Mike Sinks

  5.0

  The technician who came out, Justin, was phenomenal. On time, friendly, and efficient describes this visit. He took the time to explain everything to me and couldn't have done anything more to leave me as a satisfied customer. Thank you!

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  felicia moore

  4.0

  I promised an update. I am changing my rating for now. It seems there was a thermostat issue (it was replaced no problem) and a wiring issue. When I asked why the wires weren’t looked at during install he admitted that that should have been checked over to see if it was working. I can appreciate that he admitted that and didn’t try to dodge it. The wires were existing so I appreciate that he was respecting my intelligence enough to tell me that the existing wire issue should have been noticed and found during install (this is the first time we’ve needed AC since install). He showed me a photo of the system, in reference to what the inspector had commented to me. I can completely agree with him the system in no way looks like it was dropped and so I am Unsure why the inspector chose to describe it that way. The tech made it sound to me that the door was maybe a little off center a bit and wasn’t aligned when the inspector saw it, the unit is not dinged or anything. So, for now, I am updating my rating. Trying to be understanding of some things that are out of their control (a bad motor in the zoning was the first issue and it likely came from the factory that way) and the thermostats wiring was an issue this second time. He told me the tech who installed the unit originally is no longer with them. And I am glad because it seems he did not check the AC after the install to insure it was running. Throughout my process with the company I have dealt with Justin, Adam, Alan and Amber and Jenna. All of the staff have been polite to me. Even when at times in frustration I was not because I was aggravated at the situation. So as far as professionalism I can not complain. Although I hope to not need to see them again until our maintenance service! 🤞 Original review I have tried to avoid writing a bad review but as I sit in my bedroom that is 80degrees after hours I feel extremely frustrated and disappointed. We had two new systems installed in November 2021. One system wasn’t working within a month. The first technician that came out said it was a plug that hadn’t been plugged in. He said it was all good and it came back on it went back off within hours of him leaving, the second technician who came out told us that it something else and again it worked for a bit but within a day or two was not working again, finally the installer came out some days later and fixed the issue and the heater continued to work for the rest of the season. Alan was great (I think that was his name, our original installer) friendly and understanding of my frustrations at that point. Today we tried to turn the other AC on and the compressor is not coming on. It’s 80 degrees in the bedrooms of our house. While we can luckily move to a different part of the house where the other unit is working, I feel it’s ridiculous that we should need to. When the inspector came to look at the units for the permit there was also an issue and the company had to send someone to come out and fix. I’m not An HVAC person all I can say is that the inspector for TOC told me it looked as though the system had been dropped. I understand things happen and things break but I feel that for a $30k investment we should not have non working units at all within 5 months of installation, much less have them stop working 4 times, it makes me question my decision to use this company. Staff has been friendly to me so I will not rant on them but I can not recommend this company. I will update this review when the issue is taken care of. EDIT: I did not receive a call back at all last night about the system. We had to play musical chairs to find a cool area of the house. My husband has just had neck surgery. so again, while I’m grateful we do have two systems and have cool areas of our house, he had to spend much of the night laying on the couch which is not helping with his neck healing. All of the beds in our house are in the area that is not working. I guess I’ll be trying to call again once they are open.

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