1st Service Heating & Air Conditioning
Worcester, Bishopville, MD

1st Service Heating & Air Conditioning Reviews

4.8 stars based on 32 reviews

Featured Comments:

• G

  Gary A.

  5.0

  Last week Wesley came to our residence to provide a seasonal checkup and follow up on an existing issue.  Prior to his arrival he explained that he had researched the issue with other technicians and brainstormed possible solutions.  Upon arrival he was most pleasant, friendly, knowledgeable, and helpful.   He took the time to listen to my concern and went above and beyond to help resolve the issue.  He provides superior customer service and I applaud him and First Service! We have utilized their services for years and are most pleased with them. This is an outstanding company and if you need HVAC service, call them first!

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  Response from the owner

  Thank you so much for the kind words, Gary! Wesley is a trusted asset to our company and we are proud to know he is maintaining our standard of exceptional customer service.

• m

  marie tomek

  5.0

  4/12/19 New AC System. Wow! We had an awesome experience with 1st Service. From the time we discussed our needs with our consultant Mike H to the completion of the installation with Matt, JP, and Connor, we are happy and satisfied customers. Mike was very professional and well prepared for our appointment. In terms we could understand, Mike took his time with us and was extremely knowledgeable as he explained the efficiency and design of each product. He answered all our questions, offered options that fit our budget, and was timely in every aspect of our communication with him. We had obtained several estimates and knew that 1st Service was the best choice for our comfort. Thank you Mike! The professional installation team worked efficiently to complete the job to our satisfaction. They made sure, as the installation proceeded, that we were happy and we are! Their expertise from the set up of the newly constructed stand for the heat pump, to the new wiring, the new supports for the new air handler, the new duct work, the new return vent, new thermostat location, and better condensation route-Amazing! The friendly team was respectful of our home, answered all questions about how the system works, kept us updated on their progress, and disposed of debris. It was truly our pleasure to meet everyone. Great Job!

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  Response from the owner

  Marie, thank you for the kind words. It is a pleasure working with you!

• R

  Robert Schaffer

  5.0

  Just had 1st service install a Goodman heat pump and variable speed air handler on Feb 4 2020. I am very pleased with the install and performance of the unit. Matt, JP, and Conner did the install. They were very professional, and left our home in perfect condition. After a week i checked our emergency heat, and discovered it was not working. I called 1st service, and Kirk showed up 2 hours later. He found a loose wire in the connection box, and fixed it in a couple of minutes. He then checked the complete operation of the unit. He was a pleasure to deal with. I really appreciate that kind of service, and will recommend 1st service to all my friends. Also Mike who gave us the estimate was great to work with. Keep up the great work guys. Thanks again. Bob Schaffer

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  Response from the owner

  Robert thank you so much for the kind words. We enjoyed being able to help you with your new comfort system!

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