1st Response Heating & Air Conditioning Solutions
113th, Lake Stevens, WA

1st Response Heating & Air Conditioning Solutions Reviews

4.7 stars based on 89 reviews

Featured Comments:

• L

  Logan Gore

  5.0

  We had a ductless mini-split unit installed in our townhouse by Rylan, Chandler, and Isaiah on 2022-02-21 and it was a great experience. They arrived on time, got the job done just like we wanted, and answered the (many) questions we had about the setup. It was a great experience and I would definitely go with this company again. The service specialists were courteous and helpful the whole time they were here and did a great job explaining the process and next steps as they went. I felt bad because this was actually the day we got snow in Seattle, but the group still finished the entire job according to the schedule. When they were finished, Rylan walked us through the system indoors and outdoors to explain how it worked and gave us his contact information in case we had any questions. The units work great and we're incredibly satisfied with the craftsmanship done by the team. We will definitely be recommending 1st Response to others looking to get a mini-split system installed. A note on our setup: We had one outdoor unit and 4 indoor heads installed in our 3-story townhouse unit. The heads were all installed on exterior walls, so we didn't have to deal with any shared wall situation with the neighbors. It's also noteworthy that we scheduled this a few months ago, but had to wait until February for the install due to supply issues with the units (no fault of 1st Response, just the state of the world due to COVID). If you're looking to get these installed ahead of summer, you should act soon to get the job scheduled.

• A

  Amanda Elder

  3.0

  I would like to share my experience to help the owners and others who might be looking into installing an AC unit. I called to make an appointment for an estimate, they gave me an appointment for a month and a half out as their soonest appointment slot. I was able to get 3 different company estimates and set up an installation date before the date they gave me to give me a quote. It made me wonder how far out their installation would be. I sure didn't want to spend another 100+ degree summer with out AC. **food for thought**

• M

  Matthew Durden

  5.0

  We had our furnace stop working a week before our interior was scheduled to be painted. We called 1st Response Heating & Air Conditioning Solutions to come and diagnose the issue. Carson, one of their technicians, came to the house and I was immediately impressed with his professionalism and quality of work. While they did not have the part they needed on hand, they were able to get it quickly and even pre-scheduled an emergency installation Friday night. While I wasn't able to be at the property, once the installation was finished, Carson even asked what we'd like the thermostat set to -- when THAT wasn't working, Carson went out of his way to diagnose that issue and fix it on the spot so we would have heat for the painters the next day. Overall, I am incredibly impressed with the quality of work and professionalism of 1st Response's crew and support staff. I highly recommend their services and will be using them again in the future.

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  Response from the owner

  Hi Matt! Thank you for taking the time to share your experience you had with Carson! It is a pleasure to be of service and we appreciate you choosing 1st Response HVAC :)

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