1st Call Restoration
Austin, Gun Barrel City, TX

1st Call Restoration Reviews

5 stars based on 99 reviews

Featured Comments:

• M

  Mike W.

  5.0

  Many thanks to 1st Call Restoration! Aaron and his team arrived promptly after a water filter casing cracked and flooded half of our mother's house while she was away. All should be commended: Rosie, Lexie, Sally, Laura, Tristin, Jordan, Robert, Adam, Jacob, Marty, Mike, Robert, and Jamie, led by Aaron, removed the water (seemed like a small lake), packed the household items and removed the damaged flooring, baseboard, cabinets, etc. and dried the house - a huge task. What impressed me most was their teamwork, positive attitude, care with packing, and attention to detail. And, they were always on time! If you ever need similar work, I highly recommend them.

  ---

  Response from the owner

  Mike, thanks so much for taking the time to let us know about the Team that helped you out. The best thing about 1st Call Restoration is our people and the team work they have so your comments make us very proud!

• C

  Chelsey Garrison

  5.0

  We had a flood next door to our business which affected our connecting wall. Aaron Rogers & Robert with 1st Call Restoration were amazing! Aaron has been on top of it every step of the way. We stayed open for business while repairs were to be made and he and Robert worked between our clients and made this nightmare way less of a hassle. David Rios is our project manager and has been so much help, we are still working with David on the build back but I expect nothing but the best.

  ---

  Response from the owner

  Chelsey, so glad your Business was able to stay open during the flooding from next door & thank you for letting us know how helpful the 1st Call Restoration Team was. We always feel that they are "top of it" but much appreciated that you put it in writing!!

• T

  Terri Ibarra

  5.0

  Waking up to a flooded house is a horrible experience. Not knowing where to start, how to get things cleaned up, packed, moved, stored is overwhelming and that is just the beginning ahead is the reality of trying to make decisions and opening yourself to strangers to help you. Aaron, Marty , Brian, Laura, Rosie, Sally, Lexi, Jacob, Adam, Jordan and Heather have been awesome. I find myself trusting them with my home and belongings. Rosie and Marty’s crew have provided excellent customer service and answer all my questions with patience and politeness. I feel connected to them in a very calm stress free kinda way. Words can not express the gratitude of the extent of their assistance and work. I am blessed to have had them in my life when most needed. Thank you.

  ---

  Response from the owner

  Terri, now that's a testimony! Thank you for your transparency into our services and Team. We are so happy to hear that we exceed your expectations and provided excellent care to you, and your home. It was truly our pleasure. Again, thank you so much for your 5-Star review!

More reviews (2)