Yeatts Heating & Air
College, Salem, VA

Yeatts Heating & Air Reviews

4.8 stars based on 24 reviews

Featured Comments:

• D

  Donna Keener

  5.0

  Excellent company. Prompt and professional. Got in and got out in the same day. Replaced boiler unit in the winter and had heat on by 3:00 pm. Family business

• V

  Valerie Garner (ValerieInRke)

  5.0

  Did a great job on installing my new Carrier A/C unit and gas furnace. Gary won't try to push extras on you and sizes everything to your home. It was a tough job getting it in my attic. They had to take trim off to get it up there. They replaced the trim and it looks fine. Great value. Best price after 6 estimates.

• J

  John Lipes

  1.0

  Recently moved into a new home with an inoperable oil furnace this summer. With cooler weather coming upon us, I figured it was time to have the furnace diagnosed and serviced to figure out what the issue was. So I spent a day scouring the internet for local HVAC companies that 1) serve my area, 2) service oil furnaces, and 3) have good reviews. Yeatts immediately was one of the top contenders of my list as reviews reflected that of knowledge, honesty, and value. So I called first thing on a Monday. I gave them address and asked for pricing and scheduled an appt for the upcoming Wednesday. The representative said they would charge $132 for a one hour service call and gave me a timeframe to expect technician. I had called one other place before Yeatts and they were less expensive, however they did not have availability for 2 weeks. So I was okay with the higher price for my convenience. The next time I hear from them was Wednesday morning at 8:30am. being told that they were going to charge an additional $89 "travel fee". I was speechless for a moment and quickly tallied the numbers and asked the representative to clarify that I would be charged over $200 for just the appt., that would not include any parts or repairs? She confirmed in an arrogant tone. So I quickly canceled the appt., though quite annoyed as I had already taken the day off work. I pull up google maps and confirmed that the trip is 30 miles one way (60 miles round trip) from their listed address...meaning they were going to charge me almost $1.50 per mile!! I quickly called another company (much higher rated) from the recommendation of a neighbor with an oil furnace. I had an appt. scheduled the next day to diagnose and repair at a fraction of the cost Yeatts was going to charge for just the appt. So if you value your time, dignity, and life's savings I would HIGHLY suggest looking anywhere else for your heating and cooling needs. Do not get swindled by their deceitful business strategies.

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