Wolf Creek Air Conditioning Co.
224, Coldspring, TX

Wolf Creek Air Conditioning Co. Reviews

4.6 stars based on 11 reviews

Featured Comments:

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  Lisa Hoffart

  5.0

  Great customer service and friendly Technicians! I highly recommend this company.

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  Patty Kelley

  1.0

  Sorry to be the “odd man out” but I called Wolf Creek Air Conditioning because of their positive reviews. My experience was quite different. They gladly accepted the job knowing full well what my AC situation was. Over-charged me and 3 days later I was unable to use my AC upstairs again. They came out to correct what should have been done originally but Josh was clearly unhappy when he came in. When I asked about a part he had mentioned needed to be replaced in one of my units he told me he “didn’t want to deal with it and wasn’t interested in doing anything further”. I am concerned about the future of this company which, from my understanding, was built by Josh’s dad. Enjoy your $486 Josh, my future business will go to someone who appreciates their customers, even when it’s hard.

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  Response from the owner

  We are truly sorry that Mrs. Kelly feels the way she does and do understand her problem with a new house where the A/C contractor that installed the A/C equipment would not come back and repair her system under the new home warranty as any new homeowner would expect. Knowing that, we were still willing to take on the job of investigating the problem with her equipment which was originally called in as a "water problem". The A/C equipment in this house is an Asian made “minisplit” system and not a conventional split system commonly installed and supplied by an American manufacturer. All four evaporators located in the house needed a major cleaning due to dirt buildup in the evaporator fan and coil and this dirt was also blocking the water drain on one unit. We chemically cleaned all four units inside the house at our standard labor rate plus materials and since this is very time consuming the charge came to the $486. This was not an overcharge, this is what we charge for cleaning four units of this type and cleaning A/C equipment is not covered by any manufacturer’s warranty. After the units were properly cleaned, it was discovered that one of the four units had another problem that cleaning would not resolve. Parts would be required to make this repair and we found that they were not available from our local A/C parts distributor and, in fact, no one we could find offered parts support for this “off brand” equipment most likely purchased over the Internet by the original A/C contractor that installed it. At this point and after fixing the original water problem and cleaning all four units we felt that we would not be able to help in resolving the problem with the one unit due to lack of parts support. The needed repair or replacement of the defective part should be the builder’s and installing A/C contractor’s responsibility and they should be responsible for the cost of repair.

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  Private Sender

  5.0

  I usually don't write reviews. But I was pleasantly surprised by this company. I own a few rental houses in Coldspring, TX and Point Blank, TX. I'm usually concerned when a tenant calls about Air Conditioner issues because I don't trust AC repair people because most of the time i get the "need a new unit", or "compressor is shot, get a new one". And they wan to install it for a few grand. Not this time. They showed up a couple of hours after the call. It was a simple wire that needed to be changed. They only charged me the $88 service call fee. I appreciate that honesty. You have my business now. Thank you.

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