William's Heating - Cooling, Inc.
Ovid, Elsie, MI

William's Heating - Cooling, Inc. Reviews

4.8 stars based on 28 reviews

Featured Comments:

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  Rose Whaley

  1.0

  Williams Heating came to repair our boiler ( used for heat and hot water). The service tech. refused to wear a mask even when my husband advised him that an immune compromised person is in the home. He was here less than 5 minutes & said he would not work on our boiler due to incorrect installation issues. We waited 4 days for another company to come. The 2nd company LISTENED to my husband explain what was wrong & then he proceeded to fix it. He indicated there were no issues with our installation. Williams' service tech simply refused to listen so he did not understand what was wrong & didn't know how to fix it. Do not recommend this company for elderly people or immune compromised as they will not wear a mask. During these times, that is just not acceptable.

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  Response from the owner

  I am sorry your boiler was installed by a hack. First off we did not refuse to wear a mask. I went to your door an your husband asked me to go to the other door for entry. At that time he did not mention why, so I walked thru the snow carrying all my tools as he had not shoveled any of the snow around to the other side of the house to the basement entry. Upon entry he asked if I had a mask with me, I said no I did not. I do have masks, gloves and booties in my truck. At which point he said he would get me one, I said ok. I followed him to the boiler room and he never went to get one. As I looked at your boiler I was sick to my stomach looking at the job someone else's company had charged you to install. I felt bad for you but there were several safety concerns with the lack of required safety equipment not being installed on it. I knew immediately why it was not running and told your husband why it was not coming on. I then told him we would not work on this boiler without the needed safety equipment installed on it. Later I found out that the guy that installed it took 3 months to install it and only finished after threats from you. And the first winter it did not start and you had to wait two weeks to get him back out to fix it. The whole job looks like a 10year old installed it. You are going to have several more problems in the near future with it because of how it is installed. And you will blame the boiler manufacturer. It is not their fault. You are mad at the wrong company.

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  Dan Walter

  5.0

  This is a great company. Three years ago when it was real hot and humid we moved to another home and it had no ac. All the stores were sold out of window units. I called Williams and explained I have a health issues and couldn't take the heat very well. They came out and seen what they needed, ordered the ac and parts and was installed in a week. Its been working flawlessly until a few days ago. I called Williams again as soon as they opened ( 7 or 8 am). They had a man out before noon and had it up and running fast. If you looking for a qualified company them Williams heating and cooling is the one to pick.

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  Theresa Thompson

  5.0

  My home has a boiler from Germany and no one could fix it. Williams heating has gone above and beyond by studying up on it. Financing was greatly appreciated during the coldest part of winter. I highly recommend. Thank you for your time Williams.

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  Response from the owner

  Thank you

More reviews (7)