Will's Heating & Air Inc.
700, Howe, IN

Will's Heating & Air Inc. Reviews

4.7 stars based on 61 reviews

Featured Comments:

• M

  Martina Green

  2.0

  5 Stars turned in to 2 Stars overnight! Last Saturday we called Will's at 10am because our Furnace stopped working. They said they would be out by 6pm, came by 7pm, all good. The problem was quickly figured out and the faulty part replaced. All in 30 minutes. Great!!! Then we were presented with a verbal bill of $757.48! IN GOOD FAITH BASED ON PAST EXPERIENCES WE PAID. An hour later we received our Invoice. $135 for Diagnostic and $601 for the part. WOW! Lucky us that they had such and expensive part on the truck we thought, but then rather what are the odds? So we googled the part the service man had installed (PACKARD STOCK NO. 65745): $53.98 INCL. SHIPPING! So, I emailed the company on Monday. I thanked them for their service and asked them if they could check on the part and see if not maybe a mistake was made. The owner answer the email promptly and confirmed that in fact the price was correct. So, I emailed 2 screen shots of the $53 price from 2 different companies. Now the answer was that Labor was included in the part price. Okay: even if they charged $200 for the part (a 300% mark-up), we got charged $400 for Labor plus $135 for Diagnostic for 30 minutes!!! We were taken to the cleaners and are out of our money. PLEASE don't be as trusting as we were and ask questions! There are other companies out there.

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  Response from the owner

  We understand your frustration on this matter as price increases are one of the many things we encounter on the daily. Unfortunately, as our supplier’s deal with increases they are passed down to us, one of the benefits is your part is warranted for 1 year if there are issues. Our technician kept you up to date and informed on what the price was going to be. We at Will’s Heating & Air never want you or any of our customers feel like you’re being taking advantage of, we value or customers and try our best to keep prices low in these trying times.

• R

  Rosemary Medford

  5.0

  Arrived at the scheduled time. Provided annual maintenance for our furnace. Polite and professional. We have been customers of Wills for several years and have never been disappointed with their service.

• K

  Kevin Haston

  5.0

  Excellent job on instalation of our new generator. Very professional and were able to answer any questions that we had. Local business so we know that they'll be there if we need them.

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