Wickenburg Air
Staghorn, Congress, AZ

Wickenburg Air Reviews

4.8 stars based on 32 reviews

Featured Comments:

• J

  Joy Gallagher

  2.0

  SECOND UPDATE: my experience is improving. They sent a tech out and he was very quick to sort out the issue and explained the problem to me with detail. The suggestion is replacement, so now we will see how quickly that gets done. My first impression is still not great, since it took all weekend to get a phone call or a person out. Not a 24hr/7day a week business. FIRST UPDATE: they've called me back at last and I am second up this morning. I'm still annoyed about the timing, so now we get to see how these folks do on getting the job done. Communication though, still not thrilled.Our first request for service took a week to get a tech out, and calls from the owner, the manager, and myself. Now a week after they "fixed it" without leaving an invoice or communicating with anyone, the system is out again as of Friday. It's been three days since the unit went out and I called them. The infruriating part is the advertising of 24/7 emergency service but closed for the weekend. Not a single AC company closes for the weekend in the summer.

• K

  Kay La Fon

  5.0

  Had an issue with the existing unit in the home we just bought. After a long (and I mean LONG) battle with the warranty company, we were finally ready to fix the problem! Wickenburg Air was the best part of getting this fixed. Within a week of us notifying them we were ready to go, they were installing our new unit! Crew had a whole new unit installed and working beautifully in about three hours. Even let us use a couple portable units while fighting with the warranty company so our dogs and us stayed comfortable. Will be recommending for sure!

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  Response from the owner

  Thanks Kay,just wish we could have done more to speed up the process. Frustrating for you and us.

• M

  Mark Grimes

  5.0

  These guys did an excellent job and had excellent customer service! They came out to do a service on our older heat pump. We had bought the house two years prior and had never serviced the unit. They performed the service and found that there was an issue with it running longer than it should. Parts were ordered and when they installed the parts the heat would not work anymore. Lee only charged me for the parts and not the labor. Lee told me he couldn’t charge me if the unit was now not working. (It was working prior, it just ran longer than it was supposed to). The reason it wouldn’t blow warm air was that by installing the new parts he was able to see that a valve was now required to make a complete fix for this unit. Once we made the decision to go ahead and fix the unit rather than replace it, they ordered the parts. As soon as the parts came in they were over immediately to fix the unit. They did such an awesome job and came right on time because we were experiencing some extremely cold weather. They were super nice in making us a priority! We will definitely go to Wickenburg Air when we replace our unit.

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  Response from the owner

  Thanks for the kind words Mark, sometimes things don’t go as smoothly as we would like but we are committed to always doing the right thing for our customers. Our commitment to you is real and thanks for your business.Dave Lund

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