West Heating & Cooling
US-54, Macks Creek, MO

West Heating & Cooling Reviews

3.6 stars based on 23 reviews

Featured Comments:

• K

  Kim Cina

  5.0

  Brian and his team were incredibly kind and efficient. They replaced our heat pump in less than a week of our initial call to them. I was surprised they worked on a Saturday and did not up-charge us for weekend labor or parts. Brian was incredibly honest and fair with pricing. Got the job done. Less than 90 minutes. Highly recommend this company if you want to be treated as an equal.

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  Response from the owner

  Thank you! We appreciate your support!

• D

  Diana Melton

  1.0

  First our AC went out & my husband is on hospice w emphysema so needed the cool air to help him breathe. Brian came out at night when we called and put in used heat pump so we would have ac until he could get a new one. We thought he was a good guy. So my husband paid him upfront. He told us we needed a new furnace too. So we let him order that, too and paid in advance. He promised we would have a 12 year warranty w new heat pump. He kept saying new heat pump was back ordered. Kept saying he was bringing it over. Then didn’t”t call or show. Finally after 6 weeks he came w his guys w the new one and the furnace. I kept asking for our receipts & the warranty & he & his workers promised they would give it to us before they left. They did not. And our furnace is not working now. Wiring done all wrong. And purposely did not install alternate heat unit. We have had to pay someone else to fix it & had to buy new thermostat. We learned a $10,000 lesson to never pay anyone upfront, and will never use Brian West”s services again. Not a trustworthy man or company.

• J

  Justin Schultz

  5.0

  Wow! These guys are AMAZING! My propane heater in my camper wasn't doing it's job! I would come home and it would be freezing in my camper! The first HVAC place I called said they don't work on propane heaters, 2nd place no answer. Third time is the charm! I got a hold of I thought "Ryan" (my hearing isn't too good) but he must have said Brian (there are people referring to a Brian in the reviews). Anyways I call at about 2:30 today thinking it would be at least a day or two for someone to come out. Nope, Brian tells me he can come out about 4! Yay! I ask him what a service call cost thinking I just can't be this lucky! He tells me the cost, which I thought was VERY reasonable! Brian and another guy arrive on time- actually a little early, even better! After about 15 or 20 minutes Brian had taken apart the propane heater, diagnosed it, cleaned the part, fixed the problem, put it back together and I have not had anymore issues with the heater! I recommend these guys! If I have any more HVAC issues I will be giving these guys a call! I will probably call them late fall and have them service and inspect my heater so I don't have anymore issues!

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