W&H Heating & Cooling
Harbin, Fayetteville, TN

W&H Heating & Cooling Reviews

3.8 stars based on 9 reviews

Featured Comments:

• J

  Jessica Dublar

  2.0

  I called and the representative was rude.. told me she didnt know when they would make it to look at my unit. She said it would be sometime in the next few days.. well I didnt recieve a call or anything and someone shows up at my house, thankfully someone was there. Then it was over 100$ just to come to my house and I'm within 20miles. Despite the no call or email about the service they can promptly send an invoice about my bill. I'm thankful it was a simple fix.

• M

  Mindy Johnson

  1.0

  Made an appointment for the Friday after Christmas. No call, no show. Called the following business day (Tuesday, after New Year's). No call back. Called again and was finally able to reach a secretary who complained of being sick. Being sick is totally fine and not that big of a deal, but when it's the first of a string of excuses it's a little irritating. She advised me they don't make appointments, even though she booked my original one. I asked that she please at least have a tech call me back because I work from Huntsville and would need to arrange for a time in order to be home. She said she would and I never heard back. Today is the following Friday. Still no call back. When I called this afternoon I was told by the same woman that no one cares that she's sick and she's had 70+ calls and no one understands that her guys are working in 20 degree whether. I do care actually. What I don't care for is the unprofessional attitude and the constant excuses. She again said she couldn't make an appointment and gave no indication of when someone could be out. She advised that she's "just the secretary." Isn't it your job to ensure professionalism and courtesy? To ensure new and/or continued business is scheduled and maintained? I would give less than a star if possible.

• l

  lucinda williams

  1.0

  Tried to call to get pricing for AC call. Got hung up on twice. Super unprofessional.

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