Victory Heating & Cooling
27, St Johns, MI

Victory Heating & Cooling Reviews

4.7 stars based on 86 reviews

Featured Comments:

• C

  Carol Vaughn

  5.0

  Thanks to Victory I was back into hot water in just half a day. They did an emergency hot water tank replacement for me. I called Michael’s biz # and learned Victory had purchased Michael’s and they were here in 45 min, had the new unit installed by afternoon. Courteous team, kept me well-informed throughout the process and were thorough at wrap-up. I love family businesses and this father-son(s) team is great. Yes, I recommend.

• S

  Sprocket Hoke

  5.0

  Brett was very polite and professional. He helped us save money for the long term by offering the service plan. Thank you for another great experience and fast service. Looking forward to continued excellent service from you guys.

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  Response from the owner

  Hey sprocket Hoke, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out.

• E

  Erica Delgado

  5.0

  Everyone at Victory Heating & Cooling have been amazing and friendly starting from the owner to the staff within the office to the installers. Everyone is professional, kind and give great customer service. We had a furnace, central air and thermostat installed. The owner, Brad, first came and gave a quote. We never felt any pressure he was so kind to answer all our questions and explained everything thoroughly and encouraged us to ask further questions in the future without hesitation. The staff in the office (Tammy and Cassidy) have been amazing since day 1. They answered any questions I had, send receipts when needed and filled out rebates for Consumer’s energy for me. The installers (Will and George) did an excellent job and were open to any questions we had. They did a great job in communicating with us about the progress of the installation. After everything was completed and was testing the system one of installers heard air was getting out somewhere and took extra time to find the issue and fix it to make sure everything was running as expected before leaving. In addition, after all the work, the area was left extremely clean. In addition, the owner came after the job was completed to look at the work and noticed he wanted some simple piping rearranged in different manner. They scheduled to have that service done at no additional cost. We really appreciate the thoroughness and the care that this company takes in their work and with their customers.

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