Valley Home Services
US-2, Hermon, ME

Valley Home Services Reviews

4.7 stars based on 37 reviews

Featured Comments:

• J

  Jim LeClair

  5.0

  Top notch experience from start to finish. Thorough estimate with text notification of arrival. Office checked on and completed all rebate forms. Install team was on time and routed all pipes etc. under building for clean appearance. Very impressed with both product and entire team. Thanks!

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  Response from the owner

  Thank you, Jim, for the kind words! We are thrilled that you chose Valley Home Services for your heat pump needs. We’re always here if you need us. Enjoy your new system! 🙂

• a

  audra donovan

  5.0

  Customer service is great! Delivery is always fast, driver is courteous and kind. I'd recommend them to anyone in their service area for sure!

• R

  Ray Bouchard

  1.0

  Came out to do a estimate. I filled out the paper that we were told to fill out. We waited a week and was told we needed more paperwork to be done. Got tired of the run around. I called twin city heat pumps and got one installed in 5 days. One person says one thing and another says something else. Totally unorganized company.

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  Response from the owner

  Thank you for your feedback. This was 100% our mistake for not advising you on how to best submit the paperwork for your heat pump. We apologize that our communications were unclear for your next steps, resulting in an extra week before you could get your heat pump installed. We are sorry that we could not make it right for you as we value each relationship with our customers, and we have since used your feedback to make changes to our procedures to ensure this does not happen again. We wish you all the best. -Manager

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