Valley Comfort Heating and Air
Ferdinand, Santa Rosa, CA

Valley Comfort Heating and Air Reviews

4.7 stars based on 37 reviews

Featured Comments:

• B

  Beth Powell

  5.0

  Jose Flores from Valley Comfort is the kind of person you want as your technician. Honest, sincere, knowledgable, trustworthy, efficient, and professional. He did a great job installing my new Ecobee5 Thermostat and had to go into my attic to find and use the existing wiring. Many thanks to him for his work.

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  Response from the owner

  Beth, thank you for taking the time to leave such amazing feedback! We appreciate you choosing us and for acknowledging our awesome staff!

• N

  NICOLE HALSTEAD

  5.0

  Jose was in and out in under an hour, had the part that was needed in his truck and fixed our furnace perfectly. I’m really impressed with the efficiency of his work, and the cost was very reasonable. Jose was clean, courteous and knowledgeable, his professional demeanor was spot on. Can’t recommend this company enough. Very happy.

• C

  Chrystina Dural

  5.0

  Bryan S. from Valley Comfort Heating and Air installed my HVAC when I built my house 10 years ago. I recently scheduled a service call with them when a furnace was short cycling - constantly turning on and off without emitting hot air. The motor was also making loud noises. A service technician came out and told me that he didn't see anything wrong with the furnace. He told me it was working fine and there were no error codes. The furnace continued to run so poorly that I stopped running it after a few days out of fear that doing so would cause permanent damage. I crawled under the house to check it myself and immediately saw the error code that pointed to the problem. Two hours of watching youtube videos and another two hours following the steps to remove and clean out the condensation box and the short cycling issue was fixed. Valley Comfort did absolutely nothing and I had to waste half of my day fixing something that real professionals would be able to fix in less than an hour. Even though they failed to diagnose the problem, I am still being charged a $89 "diagnostic fee". Very disappointed with the unprofessional service from Valley Comfort Heating and Air. **UPDATE** Not even 24 hours after my review and Valley Comfort and Heating has made it right! I'm happy to say that Bryan and Craig reached out immediately, took responsibility for the oversight and cleared things up. Their responsiveness has restored my confidence in Valley Comfort Heating and Air and I look forward to doing more business with them in the future.

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  Response from the owner

  Hello, I’m sorry that you feel that my technician did something wrong. Unfortunately like you know if the system wasn’t showing any issues when we were there it is really hard to figure out what’s wrong. The $89 diagnosis is a 1 time charge for the season which means if you called us when the code was faulting you would not pay anything for us to come out. We like all companies are not perfect but if the system is working on arrival we can’t do much about it other then guess and that’s not something we do. I’m glad you got it fixed. Thanks Bryan Simning

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