V1 Comfort Solutions
Southeast, Alhambra, IL

V1 Comfort Solutions Reviews

4.5 stars based on 29 reviews

Featured Comments:

• K

  Kami Lynch

  5.0

  We live in Highland and our AC was blowing out air that wasn’t cold. The temperature in our house was on the rise and over 80 degrees and we have a new little baby. Bryant Voss got to us very quickly, was extremely nice, and was able to fix our AC.

• S

  Stanley Calvin

  5.0

  Bryant is a very concienous and talented man. The system that he and his team installed is the right one for our home . He installed it at a time that was convenient to when I could be home, which in this case was a Sunday and was very mindful of the health concerns that my wife currently has going on. They installed the system quickly and explained everything they did so that I could understand how everything worked together and when things would need maintenance. He was also very clear that we could contact him at any hour if we had problems and he would respond quickly. This is definitely a company worth hiring. Excellent and patient communication skills. Definitely a 5 star business.

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  Response from the owner

  Day or night. Weekdays and weekends. Holidays included we are here to serve our customers at your convenience. Thank you for allowing us into your home to serve your family and yourself!

• F

  Fred Steinmann

  1.0

  Be warned do not use this company. V1 Comfort is neglectful and they do not follow through with the work that is promised to be done. So to start I have a home warranty and they hired V1 Comfort Solutions to repair my furnace. They performed a service call at my home and determined that they were not able to repair the problem due to age of the furnace and no parts being made any longer. So V1 then got the approval from the home warranty company to completely replace the furnace. I had appointments with V1 to come to my home to complete the work so I had taken off work and they were to be out to my home and there were no phone calls to cancel the appointments. I tried calling their office several times and no one would answer nor return my calls. Finally I was able to speak with someone and he stated that he was the owner, Bryant, and that he looked at this techs call log in his computer and he says it shows he tried to call. I explained to Bryant that I never received any calls or any communications from anyone within his company. Bryant then proceeded to claim he saw that the tech tried to call, so basically calling me a liar. After several failures to appear to approximants and lack of communications I still do not have the my new furnace that V1 Comfort has in their possession and refused to complete the install due to the fact that he is saying that he is having issues with the getting the payment from the warranty company (which they do not normally get paid until after the job is completed anyways). All of this could have been avoided if Bryant had just been honest and comminuted properly. However that was not the case. DO NOT use this company, he is not honest and tries to pull the wool over your eyes. He is very inattentive and neglectful of his customer needs and or any type of communication. sent to you by fred steinmann. what a joke for a company.should call them self v 1 no solutions.

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  Response from the owner

  Dear Fred Steinmann, We're extremely sorry that you had to face such difficulties, problems in customer service are not something we are known for. As you can see from our other reviews, we pride ourselves in providing great customer service and we'd like to do the same for you. We may not be able to change the past but if you give us a chance, we will completely make it up to you. Please give us a call at (618) 971-2943 at your earliest convenience.

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