Universal Heating and Cooling
3rd, Jasper, AL

Universal Heating and Cooling Reviews

2.7 stars based on 11 reviews

Featured Comments:

• K

  Kathy Chandler

  1.0

  They installed our unit last year, and replaced our thermostats also. The thermostats has never worked right! I called them twice in the past few weeks, was told that someone would call me back. Never heard back from them. I have called several times this week and haven't gotten an answer. Apparently they don't even have voice-mail. And our warranty runs out in Aug. I will not use them again, or refer anyone to use them!

• A

  Adam Rivera

  1.0

  It took them forever for them to even come out and see what was the problem. After that we would call and not get answers for what was taking so long and then when they would actually call us back they would say the part would be in next week.... well a month later we had to finally threaten to move our business elsewhere to get someone to come back out. They “fixed” the problem and quickly left before we got the chance to figure out it wasn’t fixed when we called back to tell them it wasn’t fixed they never called us back and we finally had to hire someone else to come out and fix the problem.

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  Response from the owner

  For the last 30+ years we strive every day to take good care of our customers in a timely manner. I apologize for any inconvenience you may have had getting the furnace fixed. The furnace is installed by the Deer Valley plant and as a courtesy to the company you bought your mobile home from we service the furnaces for them. The furnace comes with a one year labor and parts warranty. We received the service call on 11/2 and we came out 11/6 to check the furnace found the motor bad and ordered it. Due to the pandemic it has been slow going getting materials and parts. The motor was replaced 11/30 and the furnace was heating properly before we left. We did not receive any other calls until 2 weeks later on 12/15 that you had hired another company to check the furnace. We would have gladly returned to check the furnace at no cost to you, if had we been notified.

• B

  Barry Bowden

  2.0

  I have called once a week for two (2) weeks trying to get service on our AC. They continue to tell us they are busy and backed up. We, however, have had to shut down our unit unable to use the AC. I will continue to call, but while they do answer the phone, I should not have to wait 2 (going on three weeks) for a return call or someone to come out to repair our system.

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  Response from the owner

  We did receive a service call on 3/15 and explained we were backed up and trying to get to everyone in a timely manner. This was explained to the homeowner several times. Also, as explained the significant stormy rainy weather we had pushed us back further. I apologize for any inconvenience this may have caused you.

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