Universal Air & Heat
Reese, Davie, FL

Universal Air & Heat Reviews

4.4 stars based on 745 reviews

Featured Comments:

• J

  Jason Lisnak

  1.0

  UPDATE ON MY REVIEW:: After posting this review, and the owner Mike responding below, I received a call - both to myself and my Aunt to make sure everything was fixed today. I informed him it was and thanked him. He then asked that I adjust this review to which I responded after 10 visits, that wasn't happening. And here's a hint to everyone - any company that tries and strong arms you into changing your review - and after saying good bye continues to tell me that I am not being fair in my reviews when I am 100% honest - is wrong. Business practices that include strong arming positive reviews out of clients are terrible. I urge everyone to avoid this company and any company that tries to manipulate the internet. Moreover, I'd be careful of what you read about them given this information. I'm sorry, I've now used this company twice - and I really want to like them, but overall I just cannot recommend anybody use them for anything. First off - they NEVER respond timely, they never do what they say and they are always hours to DAYS late for showing up. Forget if your 2 month old AC is leaking for the third time - they just recommend putting down a bucket. I should have learned my lesson the first time, because they did try. They did come back out 7 times to fix the machine and get it working - but it was the exact same when I used them at my other condo. Overall, this company cannot be trusted. They really do try and they have a lot of nice people working there, but overall they drop the ball constantly and they don't do great work. I'm only leaving this review because yet again I'm disappointed. During a repair, they melted part of the unit. And it took them months to have someone out here to replace it because they couldn't get the part. They promised me, first thing this morning so I could work today. They haven't showed yet. It's noon. Yet again they screwed me and cost me money. I can't think of worst customer service. Not even an apology. And it even gets better when they show up without the part. The wonderful super nice tech has no idea what he’s doing here. At least he’s kind. I suggest you avoid this company.

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  Response from the owner

  Hi Jason, we are terribly sorry that you’re having this experience and will do everything we can to make it up to you. Danny will be reaching out to you soon in order to try and come up with an amicable resolution for your situation. Once again thank you very much for the feedback and I do appreciate the opportunity for us to make it right. Sincerely, Mike Forgione

• L

  Luciana Mckay

  5.0

  This is the best ac repair service in Davie hands down. The team is super professional. I got in touch with them to have my ac and furnace replaced. They arrived on time and worked meticulously on it to make sure everything was working well. And the best thing is? They did it all at an affordable price with no hidden costs!

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  Response from the owner

  Thank you for your review Luciana! We're so happy to hear that we were able to make this a positive experience for you.

• E

  Emi Monas

  5.0

  I have been a customer of Universal Air and Heat for the last 2 years. They’ve been very consistent and I purchased one of the most efficient air conditioners from them. I regularly contact them for thorough inspection and maintenance. Aside from making sure everything is running smoothly, they always leave me with a pleasant smile with their great AC repair service!

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  Response from the owner

  Emi, thank you for your review! I am so happy to hear about the service you have received from Universal Air and Heat. We take pride in our customer service and it is always a pleasure to hear that we are exceeding expectations. I will make sure your feedback is passed on to our team members who provide this excellent AC repair service. Thanks again for being a valued customer!

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