UGI Heating, Cooling & Plumbing
Pottsville, Reading, PA

UGI Heating, Cooling & Plumbing Reviews

4.7 stars based on 204 reviews

Featured Comments:

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  Rhonda Maza

  2.0

  I called to see if I had a gas leak. It was leaking from an old shark bite. I was charged $240 by that guy to install the shark bite. He did find and fix the gas leak. He did not diagnose my problem and left me with no heat 20 degrees. Then I called their plumbing department and they sent me an HVAC guy twice instead of plumbers to fix a leaky expansion tank and put in some new rubber fittings. Still freezing in my house on the 4th day.

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  Response from the owner

  Thank you for your review Rhonda. Sorry you have no heat. We understand your boiler is very old and a lot of work needs to be done and replacement was the best option. We are happy to discuss your experience and go over options with you. Please feel free to contact us at 833-980-3496 so we can review your service.

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  Philip Guele

  1.0

  I signed a contract with UGI HVAC to increase the size of my PVC and put scoops in my ducts to correct some issues. They changed the PVC but opted to cancel part of the contracted work and instead they inserted two flex hoses into the plenum in a desperate attempt to dump heat into two unused returns. This gave me no meaningful improvement and my furnaces continued to go off on limit. Subsequently, after that attempt, they also shut down one of my furnaces. Later they returned with one of the big bosses and offered me another solution, which they also backed out of after they found out I was getting other opinions for the job. I was like, ok, I'll just move on, and absorb the loss for an incomplete job, but things got worse from there. After inviting other contractors in to see what could be done, I was convinced that those flex hoses which UGI HVAC installed needed to be removed. So I asked UGI repeatedly to remove those flex ducts, and lastly one of their guys who wrote up the first contract texted me, saying that it would cost me $350.00 to remove those ducts, but that he preferred that I deal with another contractor. This was after I put down a $1000.00 towards the job. They told me that the partial work for half of the job they did was worth $800.00, and they would refund me $200.00. Now about a month after they shut down one of my furnaces, only leaving the blower working on the second one (the two furnaces were twinned together), a leak developed in the one they left running. At that point I called UGI, because I also have a maintenance contract with them. The UGI service technician came to my house, saw the problem, and then he put in an order for the part needed to correct the problem. The next day I got a call from Bill, one of the big bosses, and he said that he was cancelling my maintenance contract. Am I really supposed to believe that this is just a coincidence that my contract is being cancelled during the follow-up of a service call, just before the technician could return with the part to fix my furnace? This is the second contract that they walked away from in less than 3 months. I was also told not to bother their representative. They advertise "peace of mind", but after my last experience the only thing I felt was unjust targeting and retaliation. I have three kids and I'm trying to keep them warm, but signing contracts with UGI offers me no peace of mind. After Bill cancelled my service contract, my wife cried through the night. It's such an abuse of authority to punish the customer who puts their trust in you. Well after that, Comfort Pro came by with a Heil rep, as I have Heil furnaces. Craig from Comfort Pro then offered me an affordable solution. They did the job, made the adjustments, and my furnaces now work fine together without going off on limit. I have attached pictures of what I was left with to resolve on my own after UGI Heating, Cooling & Plumbing abandoned me.

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  Response from the owner

  The Management Team at UGI Heating, Cooling & Plumbing respectfully disagrees with information provided on this case. The equipment had not been properly set up by a previous contractor under the previous home owner. Members of our team, including the area supervisor, made multiple visits to the home and even called in the equipment manufacturer for a second opinion. The manufacturer of the furnaces agreed with our assessment that the system was not properly sized and would need the additional duct work. When, after multiple visits, the home owner still declined to do the work that we knew was required to get this system operating properly, we opted to let him use another contractor, as we were not willing to do unnecessary work that we knew would not solve the problem. We refunded a portion of the homeowner’s money, as some work had already been performed, materials had been used, and several members of our team made multiple visits to the home. We could not offer a service agreement on a system that is not properly installed. It is our practice to do things the right way or to not do them at all. - The Management Team at UGI Heating, Cooling & Plumbing

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  Louise Miller

  5.0

  We had a new furnace installed in October of 2020. The UGI sales representative was very knowledgeable and clearly explained the various options available to us. After making our choice of models and selecting the installation date, the UGI technician arrived promptly on the scheduled date and was personable and courteous. He worked quietly and efficiently and installed the new unit with virtually no disruption to our household schedule. In addition, he cleaned up beautifully after himself. Simply put, we were delighted with the entire process and couldn’t be more pleased with our experience with UGI.

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  Response from the owner

  Thank you for the detailed review. We love hearing from our customers so we can continuously improve our service. Have a great day!

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