True Comfort Heating & Cooling
Lantrip, Sherwood, AR

True Comfort Heating & Cooling Reviews

4.8 stars based on 97 reviews

Featured Comments:

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  Alexandria Pineda

  5.0

  Very professional and fast working. 👍🏼 They really care about their customers. Great, Great company.

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  Allen Lawless

  5.0

  We hired True Comfort to initially perform maintenance on our aging HVAC units. TC did so acceptably and reliably. Then the first of our HVAC units decided to quit, and leaked condensate out of the pan into the garage ceiling. TC installed a new unit, removed the old, and installed a sump pump to keep that from happening again. Then about a year later, the 2nd unit (this one in our attic above the living room) also quit, and leaked water out of its pan, discoloring the LR ceiling. TC installed a new unit there and recommended a local drywall repair guy to deal with the discolored ceiling. A minor cleanup was all that was needed. Unfortunately, the sump pump that TC installed on the 2nd unit failed. Dylan came in and inspected the sump pump and placed it back in service, but it failed again about 6 weeks later. This time, the condensate leak was far bigger than the previous one. Roger came in and replaced the failed sump pump and did not invoice us for Dylan's call or his call. We found that extraordinary. Furthermore, Roger offered to absorb the cost of the ceiling repair ($1200). That kind of customer service is not common and while we negotiated a more fair arrangement (meaning it wasn't Roger's fault that the sump pump failed), we appreciate Roger's commitment to his customers. Roger and Dylan are competent, responsive, and accountable. It doesn't get better than that.

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  Response from the owner

  Thank you for taking the time to share your experience and feedback to others. We're proud to have become the company you can rely on and trust for professional, quality services no matter what the need may be. We value your recognition of our dedication to providing exceptional customer service and we'll be here for you whenever you may need us.

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  Louie Dean Bridgeman

  5.0

  Our long-serving A/C unit finally quit for good. True Comfort had been servicing it, helping it to last as long as it could. When it died, I called Roger Tucker, the proprietor of True Comfort. Roger returned our call immediately and came to assess the situation the next day. We all agreed it was time to replace the unit. My wife and I expected it would take a week or two to get the ball rolling. Nope. Roger got right on it. He found the appropriate unit, which is no small feat, given supply chain problems and shortages. He and his crew got the whole job done in one day. Install went great. Their cleanup was good. They hauled the heap of the old unit away. They even installed a new thermostat, which is so simple to work and set. Roger, of True Comfort, has provided exceptional service to us for over a year. He helped us get the most out of our old unit, then when the time came, he got us in another new unit faster than we thought possible. I highly recommend True Comfort for their professionalism, integrity, expertise and value.

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  Response from the owner

  We're always happy to help and value your continued support in us and our services. We're proud our professionalism, expertise and efficiency has easily been reflected in experiences with us and we value your recognition! Thank you for your recommendation of us to others, we look forward to continuing to provide great services for many more years to come.

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