Trinity Sails and Repair
5th, Nome, AK

Trinity Sails and Repair Reviews

4.5 stars based on 65 reviews

Featured Comments:

• M

  Mich 3274

  1.0

  I am in the process of trying to obtain and get my drivers license reinstated, because of previous DUI in summer of 2020 here in Nome. I went to my scheduled appt yesterday at the Nome DMV office and was greeted by staff member Alfred Burgo who seemed helpful and friendly at first. We discussed documents needed to start the reinstatement process, but i was a little confused with the necessary proof of sr22 insurance needed, as well as the mentioned "current within 30 days." I am not sure what lead Al to make the comment he made against me: "well you shouldn't have gotten yourself in trouble in the first place, or you shouldn't have put yourself in this situation in the first place." Maybe he made the comment because he can see i was a little confused idk. It is my impression that he possibly made the unnecessary comment because his intention was to make me feel guilty about my background and the previous DUI, and to also make me think he has all the authority and obligation to be there to help me. I did not appreciate the comment and i replied back, "Why are we talking about the past, let's focus on the present, and the future, there is no reason to bring up my past, i've already held myself accountable, let's move forward." Alfred Burgo also stated that he doesn't want to waste anybody's time, and also said, "come on now, don't waste my time or your time." I don't understand wasting anybody's time either. Using those words as well, can be very misleading and unprofessional and rude. Soon after the wasting time comment, Al said, "I'm giving you something to do, i'm here to help you." What does that mean, like he is obligated to be there, and like he has authority. It is my understanding that the Nome DMV office is in business partnership with Trinity Sails & Repair and the owner of the building is Rolland Trowbridge. During that conversation between DMV staff member Alfred Burgo and I, apparently Rolland had received two phone calls from his staff members who overheard the conversation and told Rolland that I am an unruly customer, when in fact it is clear I was just trying to stand up for myself. When Rolland came to the lobby and approached me, he made this comment, "Michelle, we've gone through this before, remember what happened between us how many months ago." The business that Rolland and I have previously has nothing to do with this DMV visit. It was unfair and unreasonable for Rolland to approach me like that. I felt like he should've asked first hand, "is there anything i can do to help you," Rolland did not offer to help resolve anything, nor did he address what Alfred Burgo had said to me about my background. I called Rolland today to ask if he had a few minutes to discuss the incident yesterday, and he agreed to talk. I started the conversation with, "why did you approach me the way you did?" Rolland then became offended and highly disappointed that I brought it up, but that is exactly why I called him. I also mentioned the fact that I did not appreciate the comment made by DMV staff member Alfred Burgo. Instead of addressing the comment, Rolland accused me of being this incredibly difficult customer, and he said my personality doesn't allow me to believe I am fair. Rolland also brought up bhs services or something and counseling, and having this unruly personality. Rolland also threatened to call the police and also said to never come back to the building, and he doesn't want to help me with services anymore, which i am okay with. Rolland's main focus was to get me to understand that Alfred Burgo is only there to help me, I appreciate that. It isn't any help when someone brings up your background and your past. I have moved far from the past and am just trying to start the reinstatement process. I can hear and I can detect that Rolland was furious with the fact that I wouldn't allow Alfred Burgo's comment slide. I feel like Rolland is being unreasonable, unfair, unprofessional. Al shouldn't have brought up my past and should've been a little more professional himself.

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  Response from the owner

  This customer has been permanently banned from the premises for being abusive to staff.

• M

  Mark Hayward

  5.0

  TSR treats my car (and me) as though I were driving the most important vehicle in Nome. They go the extra mile to keep this GRAY-ISH beast running and looking better than should be possible for a three-tone tornado-magnet with over 200,000 miles. Thank you Rolland, Rachael, David, and everybody at TSR!

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  Response from the owner

  Thank you, Mark. Miles don't matter as much as maintenance. Looking forward to 300K. Thank you for your trust in us!

• S

  Sean Lee

  5.0

  Went in for an oil change, got cost estimates for various upgrades to be ready for the bumpy Nome Roads. Got a near full inspection during the oil change. Oil Change + Cabin Filter + Air Filter and two light bulbs ran me $206 w/tax. They recommended an upgrade to my winterization package (oil pan heater + transmission heater + battery maintainer) as well as some preventative maintenance on some engine components given the age/milage of the vehicle. My auto start didn't work after the car was dropped back off to me (same day) and I took it back the next day after calling. They promptly addressed the minor issue, no charge, and got the auto start working immediately. They seem well equipped to do anything. I've used them for business service in other capacities (Dodge 5500) w/hydraulic systems) and have always been pleased with the service provided. Good service and friendly people. Costs are somewhat higher than in Anchorage, but this is Nome. I'm deferring the (wanted) upgrades for now and will go back for preventative maintenance recommended within the next month or two. My only caution is that if you're looking for ONLY one service, state that up front, and request to be called prior to any work ancillary to the original issue before proceeding. I was pleased with the service provided and would recommend to other people. Roland is direct, straight to the point, and no nonsense.

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  Response from the owner

  Sean, thanks for the five star review. I did some looking into the dealer installed remote start that you have and the hood switch is supposed to be mounted differently. Really simple to repair next time you come in, but I have you going for the time being. If you compared what you got (synthetic oil, premium oil filter, air filter,cabin filter) to anyone in ANC you will find we are equal or lower in price. We work super hard to keep your car from turning into a pile of mush in Nome. As a side point: Direct and to the point and no nonsense = grumpy and gruff to other people. We really do stand behind what we do. No hogwash. We really like your car, especially that you have been keen on keeping it up. The fluids really tell the story. Thanks for coming in.

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