Townsend Energy
Lincoln, Manchester, NH

Townsend Energy Reviews

4.6 stars based on 173 reviews

Featured Comments:

• K

  Kim O

  5.0

  I have to say that Townsend Energy is the best. I was a Halle Oil customer for awhile before they joined Townsend. The Manchester office is awesome. Elena has always been wonderful and extremely helpful. She has never steered me wrong and answers any question that I may have. I tried not that long ago to go to a company that charges a little less but that company took FOREVER to deliver to us. I will never try to call another company ever again. Thank you Townsend Energy for being extremely reliable and helpful.

• W

  Wayne Duffy

  1.0

  Today ended the The 20 year relationship I’ve had with Townsend or whoever made kerosene delivery service has been over the years I’ve lived at my residence. Never did we miss any payments nor were we late with any payments until this year when The elder of our home contracted Covid unfortunately this lead to financial problems and the state needed to help us with one of our oil payments. I notified Townsen of the problem and they didn’t seem to be a problem until we ran out of home heating kerosene I attempted to contact Townsend but they wouldn’t do anything until I had information on the payment from the state so I contacted the state and located the payment and let down to know when the payment would be arriving unfortunately that wasn’t enough of them and we were stuck with no heat for the last month and a half today I called them to make sure that they did receive the check and I was notified that I was terminated as a customer. I’m beside myself on how my family has been treated through this towns and it’s not a family owned business like they portray they’re just a big corporation looking out for themselves and they just lost a 20 year customer because of one invoice for a half a tank of kerosene beware of this company bring your business elsewhere

• M

  Milo Le

  2.0

  Between my two properties I have been with ML Halle Oil for over 45 years. Ever since Townsend bought ML Halle, customer service has not been the same and its such ashamed. There are so many things that are wrong now that Townsend took over. For one, it's not a 'local' company anymore. Every time I call for a deliver or schedule an appointment for maintenance they literally have no ide who I am and it's very frustrating. The last time I called, their 'answering service' person/line asked me "what type of oil do I need?" Really??? Second, when their answering service line picks up, half the time I have no clue what they are asking me because he sounds like he's either stoned or drunk. He's slurring his words and I constantly have to repeat myself. And thirdly, they don't leave the invoice/receipt anymore and when we do receive our bill in the mail it's three weeks out and now our bill is late and we don't get the 5% off discount either. I don't know what is going on there at Townsend but it's a mess and we are going to be switching to a new company. We don't have time to keep calling them for my bill and other issues that we have with them.

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