Total Heating, Air, & Fireplaces
Gutierrez, Santa Barbara, CA

Total Heating, Air, & Fireplaces Reviews

2.4 stars based on 18 reviews

Featured Comments:

• G

  Greg Lorenz

  1.0

  Called Monday Nov 8 '21. Told them fireplace not working and only source of heat. Repairman comes Thursday Nov 11, the day I left town. Told wife control module needed replacing. When asked he said the part would be here in about a week, costing around $200. Called business Tuesday Nov 17-told part is on backorder.How much will part cost? $649 with installation. A week later I go to their office(no answer on phone) because still no part. Did supplier acknowledge order and can you contact them? Yes acknowledged order but can't call the- would take weeks to get through. I get a call the same day that part has arrived. Shows up to install three days later, three weeks after initial contact. Installs in 2 minutes (transfer wires from old to new). Now I see the part. Easily find part on line. Cost $75 dollars and can deliver to me in two days. Total charges of $800, with diagnostic visit and installation. Had I seen the part on Nov 11, I might have ordered it and replaced it for $75.00. Dishonest treatment and severe price gouging. In my opinion, they should not be in business.

• F

  Frank Gamwell

  1.0

  Well, Richard by name and....you get the rest. Just like other Reviewers, Richard (who I have to assume is the Owner) at first was semi-decent, gave me a rough quote, then I called and called and emailed to get a legit quote once I knew all the measurements etc. No reply. After 3 weeks went into the showroom...he literally screamed "name, name, name" at my wife and I as we walked towards the counter at the back. When I tried to explain who I was he screamed back "I don't care until you give me a name"...I gave him my name...which, of course, he did not recognize...so then I re-explained to him the fireplace, calls and email. "I will get to that later today" and turned away. It has now been another 3 weeks and no call, quote or anything. When I asked my HVAC subcontractor for a fireplace shop in town...without me saying anything about my experience...he said "keep away from Total, I don't know what that guys problem is"...well...I am going elsewhere. BTW by being such a BLEEP I went and found a better looking and cheaper fireplace. So, be warned...nice looking showroom, terrible service, unhappy workers, unhappy and unhealthy environment for customers and staff

• P

  Pendola

  1.0

  Never had any work done by this company but the dude who drives a little kids red nissan frontier cut me off on the 154 towards Santa Ynez. Almost made me crash with my child in the back..Then he just hit the gas and took off.

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