Total Comfort Systems
Williams, Jacksonville, NC

Total Comfort Systems Reviews

3.9 stars based on 7 reviews

Featured Comments:

• B

  Brittani Lackie

  1.0

  I had this company come out to quote an ac job I needed done after having a previous company give me the run around. They came out on time to quote the wall units I have in my store and while there to quote the guy took off the cover to the AC, when doing this, he ripped off a strip of my brand new paint job, at first I wasn’t fully worried because removing the AC would require more paint UNTIL THEY NEVER SHOWED UP TO DO THE JOB and everywhere else I’ve called is booked out so now removing the units are on hold which means I have to repair paint that this company damaged!!! The day they were supposed to come out I ended up calling them at 3pm and they said they had to reschedule for the next day, next day came and they never showed up and have yet to return my call about the damage they did to my wall. I do not recommend. If you’re the owner of this company, please reach out because your people owe me some $$

• A

  Annie Kerkela Niepoth

  5.0

  We got a brand new A/C system in our house and it wasn’t working properly. The team was very responsive and quick to solve the problem! They care about their customers and even did a check up call. (Which you don’t see that much anymore). I can now say my house is nice and cool thanks to Total Comfort Sytems!

• R

  Rene'

  5.0

  Finding a business that is honest is a rare thing, especially for a woman. From the very first phone contact with Mr. Williams to the service call with Rick I was given the most professional, knowledgeable and courteous service I have ever encountered during my 13 years in Jacksonville. I called with an AC problem on Thursday evening and Rick was here the very next morning. He took the extra time to explain some very important details to help me prevent trouble in the future, and I am very grateful. Without a doubt Rick is an expert when it comes to AC, but more than that. He truly seemed like he cared about his work and also about the situation I was in without air conditioning in this heat. Sure, he could have easily been dishonest with me and charged me for things that weren't necessary, but he demonstrated the highest level of ethical standards for himself and the company he is representing. He addressed the problem at hand and had my AC running again in a very short time. It was a pleasure doing business with TCS and a pleasure writing this review for a job that was done above and beyond my expectations. Thanks again, Rick. You have a customer for life!

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