Total Comfort Heating & Air Conditioning
Kent, Richmond, KY

Total Comfort Heating & Air Conditioning Reviews

3.9 stars based on 19 reviews

Featured Comments:

• R

  Rob Warren

  5.0

  I needed my 14 year old heat pump system replaced because it was leaking Freon to the point of costing $400 every 3-6 months to recharge it due to the high cost of discontinued R-22. Repairing such an old unit (if even possible) wasn't a smart move. I got 8 quotes for a total system replacement, and theirs was the best (thousands less than the highest one). Usually that's a red flag, but they've been around for decades, and the equipment was a well known name brand that I had in my last house. I gave them the go ahead on a Tuesday, and they were on the job Wednesday! It was a tough replacement job because the indoor equipment (the air handler - basically the A-coil, a fan, and control board) had been boxed in, with walls less than a foot away on all 4 sides, and only a 4 by 2 foot access panel on one wall. So it definitely took some extra effort and time to even get the old system out, much less install a new one, which was 3" taller. Several guys quoting even said they'd likely have to make the opening bigger. The installers did struggle some, and had to literally cut apart the old unit, but were able to complete the job without any changes or damage to the opening. They did a professional job (I'm an engineer and have owned quite a few houses, so know what to look for), and I only had to sweep up a bit, and program my new thermostat after they left. Obviously I'm very happy with what they did and what it cost, and highly recommend Total Comfort.

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  Response from the owner

  Mr. Warren Thank you for your business. We appreciate your review.

• J

  Jacky's Toy Review

  3.0

  The service was good. They came and tried to fix our unit in the pouring rain right before the last ice storm hit. Unfortunately the part was faulty so we still didn't have heat until the following Monday when they brought and installed a second part which did fix that problem. They discovered a switch that needed to be replaced and by the end of that installation they charged twice the amount they quoted us. They are very nice and they did fix the problems. It was just too expensive and they didn't give us any kind of price break when we still had to do without heat for 4 days after paying them.

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  Response from the owner

  Thank you for your review. Sometimes the cost of repairs are more than customers expect.

• L

  Lee Stevens

  5.0

  My heat and air system was very old and needed replaced. Very reasonable price and they helped me get financing. The installation was quick, on time, and professional. Great people to do business with.

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  Response from the owner

  Mr. Stevens thank you for the kind words. It is our privilege to work for people as nice as you. We appreciate your business and look forward to helping you in the future.

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