Tom Rostron Co., Inc.
Corner, Wall Township, NJ

Tom Rostron Co., Inc. Reviews

4.9 stars based on 386 reviews

Featured Comments:

• A

  Alecia Binns

  5.0

  Having used Tom Rostron Company in the past, when time came for the dryer vent to be cleaned I contacted them once again. The appointment process was very easy. The technician, James M. arrived within the time frame that I was originally given on the initial call. James M. was professional, personable, and knowledgeable. He gave me an estimated time frame on how long the cleaning would take, and answered all my questions. James also provided feedback after completing the cleaning of the dryer vent. I would highly recommend the Tom Rostron Company.

• T

  Tiffany Gaidus

  5.0

  I can’t say enough great things about this company! We unfortunately lost heat late Saturday night into Sunday and woke up to a very cold home. In a panic we called Tom Rostron Company and they were extremely helpful from start to finish. As we explained our situation, we realized that our 30-year-old boiler has seen better days and that it would be more cost effective to replace the system rather than sink money into an already failing system. They immediately sent someone out ON A SUNDAY to confirm our suspicions and they promptly provided us our options. They explained in detail the different efficiencies of the types of boilers that are available, and the benefits and costs associated with each. I felt very confident that we were choosing the right investment for our home. Being that this was an emergency situation – no heat at the end of January – they brought space heaters to our home to help us be more comfortable. This company is so amazing that they were able to secure the equipment and get us on the schedule the very next day! Thanks to Tom Rostron Company we were able to have a brand-new heating system replaced 24 hours after we called them! If that is not customer service, I don’t know what is! The morning of the install we received a phone call letting us know that the installers were in route and the estimated time of arrival. The guys that showed up were extremely polite and professional. The installer, Lou and his helper, began by explaining what they would be doing and got right to work. The owner, Tom Rostron even stopped over our home to ensure that everything was going according to plan and that we were satisfied. I am confident by saying that they left our basement looking better than they had found out. I am so impressed by this company that we plan to set up a maintenance agreement with them and explore our options for AC replacement in the Spring. I don’t think I could ever put as much faith and trust in an HVAC company as I do for Tom Rostron Co.. Thank you again for a quick turn around and providing our family comfort.

• G

  Gary Deer

  5.0

  This is our third time using them. They are fair and honest. James has been our technician every time and every time he not only does a great job with the service but also takes the time to explain what he is doing, what he is seeing and sets clear expectations for me to maintain the system in between services. They have been on time in each of our services and their entire staff is extremely courteous. Will continue to use them for all of my heating and cooling needs.

More reviews (2)