Tolly's AC & Refrigeration
Killeen, TX

Tolly's AC & Refrigeration Reviews

2 stars based on 16 reviews

Featured Comments:

• J

  Jonathan Armstrong

  5.0

  James was able to determine the issue over the phone and help me get it heating again until he could come for the repair. He was able to work me in to a cancelation spot even earlier than scheduled. He showed up with the correct parts and repaired it while fixing the issues the last repair people created. We were very impressed with his customer service.

• j

  jlcrews73

  1.0

  NO STARS!! Horrible, awful service! I don't think they are actually a real company. They were assigned to do a repair on our heating system through our warranty company. My first red flag was they did not call us to set up the service. When I called the warranty company back, they said their contractors have 48 hours to set up an appointment, but that we could call them ourselves. I called and was told someone would call to set up the service. A guy shows up at our house in his own personal vehicle, with no tools, and proceeds to rattle around in our attic for thirty minutes. He comes down, saying the problem with our furnace was a shorted out switch and they would order the part. He gave me no time frame for when the part would come in, but assured me the heat would work because he had overridden the switch. Nope. No heat. It was down to 55 degrees in our house at this time. I tried to be patient, cold but patient, so I waited until Thursday to call and find out what was going on. The lady I spoke with said the part was ordered, but it typically took three days to come in. Okay, fine. She said they would call me Friday when the part came in to set up the service call. No one called. I waited until Tuesday, called them, and the person I spoke with had no idea what I was talking about, but assured me someone would call me back. I gave them three hours to return my phone call, then called the home warranty people. They are sending someone else, a week and a half later. If your warranty company tries to set you up with these losers, just say no. They are not going to fix anything, but your check will be cashed within 24 hours. Never again.

• K

  Kelsey Martinez

  1.0

  If I could give this business negative I definitely would in a heart beat. This guy told us to pay $80 for coming out and looking to see what was wrong with our dish washer. Well he never called us back to come out and fix it. He said he would have the part in a week and it has been a month. Have not heard anything from him. I am in the process of reporting him right now. Stay clear of this business if you can. He also tried telling us that our dishwasher is fine even though it sounds like a machine in our kitchen. A very loud machine also.

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