Tica, Inc. Heating and Cooling
Franklin, Decatur, IL

Tica, Inc. Heating and Cooling Reviews

4.1 stars based on 35 reviews

Featured Comments:

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  Carol Warner

  1.0

  The air condition upstairs in my 89-years-old mother-in-laws' house was not working. Called these shiesters and they sent a guy to fix it. It needed freon, so he put in $490 worth of freon at noon, and she wrote him a check. By five o'clock, the air conditioning was again not working. So called them and they said they'd send someone out. That technician told us there was a massive leak in the system and it all would have to be replaced. He said there would be no charge for that service. My mother-in-law decided that since it was so late in the season, she would wait and replace it ($4,000) next Spring.They called today and told her they were charging her $250 for the second service call and if she didn't pay it immediately, they were sending her to collections. These guys are not honest or fair. Find someone else.

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  Response from the owner

  When our first service tech was called out, he found the system completely out of freon. He advised your mother-in-law that since the air conditioner had not been used for at least a year, we could not advise as to how large the leak was or how long it would last. We advised against adding freon and recommended replacing the air conditioner. Your mother-in-law insisted on just adding freon because she just wanted it to last until the weekend. Our serviceman obliged, and added freon. The second serviceman that was called back out on OVERTIME, found the system once again, out of freon. Service tech once again, advised the replacement of the 30+ year old air conditioner. He stated that the service call of $202.50 (labor only) would be added to the replacement cost. Your mother-in-law opted not to replace the air conditioner, therefore, the service call of $202.50 is billable. We do apologize that you feel your mother-in-law has been treated unfairly. We have been in business for 54 years, we do not take advantage of our customer.

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  Scott

  5.0

  Huge fan of TICA. I heard about these guys through word of mouth. I used them to replace my furnace and air conditioner. I got two other estimates from contractors in the Champaign-Urbana area and TICA was significantly more affordable. The owner Bob Wilson came over the next day after I called them to spec out replacement hardware. He recommended upsizing my AC slightly and I couldn’t be happier. My house has never been this comfortable. Bob also helped me troubleshoot and limp along my failing AC over the phone for free during one of the hottest weeks of the year while I waited for the replacement hardware to come in. The two guys that did the install did a nice job, were really skilled, honest and personable. Glad I found this company and highly recommend them!

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  Shelly Waller

  2.0

  The first tech that came out spent about 20min looking at my furnace that wasn't working - he then said i needed a part that had to be ordered for $495 and i had to pay $86 for him coming out (the minimum hourly service fee)-- he left the unit running and left the cover off. I called to was told to turn it off and he probably left the cover off because he was planning on coming back the next day to repair? The next day a different guy came and I only needed a $88 ignitor - guess I'm super lucky someone came that knew what they were doing. I however have also had bad luck with them in the past trying not to honor a 10yr warranty on my air conditioning unit -- buyer beware

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