Thomaston Oil & Propane
McMahon, Thomaston, CT

Thomaston Oil & Propane Reviews

3.9 stars based on 20 reviews

Featured Comments:

• G

  George Jones

  1.0

  Was delivered oil on Friday 1/28/2022 for a cash price at 3.09 at approx 1230pm. I believe I was not delivered the full amount of oil. Receipt show incorrect date 1/5/2022 and time was not 16.05:40. Receipt shows two readings. One for 130.7gal and a duplicate for 200 gallons. The difference in the readings is 20 minutes.why does the receipt say duplicate? Something is fishy with this company. I feel I did not receive 200 gallons.My needle on my oil tank did not go up to where it should. I have two 275 gallons for a total of 550 gallons on hand. The tanks were half full before delivery which means I was holding 275 gallons already. Filling 200 gallons would bring the gauge closer to full. I Called the company and they would not let me speak to the owner. The manager said I was delivered the 200 gallons and that’s it. She could not explain the receipt to me. I believe I was ripped off and did not receive the 200 gallons I paid for. Image of receipt and gauge readings is attached. I asked for the owner to contact me to explain because it doesn’t make sense to me.

• M

  Michelle Stuart

  5.0

  Great experience with this company. Very prompt and competitive prices. I have to be honest and also reply to a review on here.. I made the same mistake as the guy with 2 tanks and thought I didn’t get the amount of oil I paid for because it didnt read right away on my gauge. I should always just listen to my husband who says it takes several hours for the 2 tanks to level out and give an accurate reading! Please mr. … please take down your bad review, I’m sure your tanks leveled out eventually and gave an accurate reading. Bad reviews hurt business and especially if it’s undeserved

• C

  Carol Filecco

  1.0

  Used Thomaston for years. They installed out furnace. I called after a 5 year hiatus for moving away for graduate school and was told we had to "re-establish a relationship as a customer." Yeah, no. Called another highly rated oil company and saved $.45 a gallon as my husband is a veteran. Not going to waste my time. Truly not a customer now.

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  Response from the owner

  Hi Carol, first of all thank you for your patronage over the years. There may have been a miscommunication and we would be more than happy to resolve this issue if you would like to give us a call. Thank you!

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