Thomas Airconditioning & Heating
Main, Blandon, PA

Thomas Airconditioning & Heating Reviews

1 stars based on 2 reviews

Featured Comments:

• S

  Susan Murphy

  1.0

  The MOST unprofessional individual I have ever encountered. Brett Thomas is rude, abrasive and extremely condescending. He has no customer service ability and is beyond demanding. I can't believe I used his services in the past, NEVER AGAIN! I would not recommend him to anyone, ever!

• J

  Jessica Prostack

  1.0

  I found out today that my water heater is leaking and needs replaced. (Petro was conveniently at my house doing an annual Heater tuneup and we noticed a big puddle on the floor. He confirmed the water heater needed replaced). I told him the water heater had just been replaced right before my husband and I purchased the house in 2016. There was a “Thomas A/C & Heating Co” sticker on the water heater and he advised me to call them first to see if it was under warranty. I called the number and the customer service was HORRENDOUS. I said good afternoon and explained my problem and the person patronizingly said “Woah woah woah, calm down,” when I wasn’t even “in a panic” as he described. I just naturally talk fast. He was extremely rude and I couldn’t wait to get off the phone with him, even though our conversation was about 30sec of him being rude and telling me warranties are not transferrable. I understand if a warranty is not transferrable, but don’t insult me, patronize me, and fail to use decent customer service skills. I’ve used Thomas A/C & Heating Co. before and the last guy who did the service call was very nice and helpful, but I will never use them again, nor do I recommend them.