Thermal Associates
Thomson, Glens Falls, NY

Thermal Associates Reviews

3.7 stars based on 6 reviews

Featured Comments:

• J

  James

  1.0

  I have been with this company only 2 or 3 years and wow they like to raise the price of service so quick on you when you are on the yearly plan. I told the owner I was going to look at taking my business elsewhere and he hung up on me. I agree with my wife you raise the price on new customers not your existing customers, BUT maybe this company can’t get new customers. Watch out they lie I had full cell service at home the owner hung up on me he didn’t like I wasn’t keeping my service with them. They are very sneaky be careful with this company people very careful. They put in the review I lost cell service that’s how dishonest this company they are so fake.

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  Response from the owner

  Customer service is very important to us: First, we did not hang up -- twice the customer's cellphone disconnected in the middle of our conversation as we were trying to resolve his complaint of our price increase. We would NEVER hand up on a customer. The issue on the increase was that it was a $10 increase on a service contract which the customer had the opportunity to cancel.

• J

  James Hopper

  5.0

  Came the day before Thanksgiving and got the heat back on Jenna was professorial and knowledgeable Thank you

• M

  Matt Authier

  5.0

  Great service and they did a thorough job of assessing our heating system. Highly recommend!

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