The HVAC Outlet
Fackler, Danville, KY

The HVAC Outlet Reviews

4.1 stars based on 65 reviews

Featured Comments:

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  shawn huff

  1.0

  I've work on 2 units purchased and installed by HVAC outlet. They wouldn't warranty repairs on one unit that was less than 6 month's old. Had a refrigerate leak. The second one was a hack install job. The old line set was used to install the new equipment. The money saved by buying from them was spent to make necessary repairs. Buying from a local trusted contractor may cost a little more. It's worth the extra to have a warranty that has someone standing behind it. Attached is pictures of new unit with old line set and furnace with electric connections made outside of furnace. Yes. I'm an HVAC contractor. You're not my competitor. I'm trying to make people aware of what I've seen while in the field on units installed in my area by Hvac outlet's trusted installers.

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  Response from the owner

  We do not know anything about this job you posted, because, of course, no warranty parts were called in by you. Nor, do we know if any of our recommended installation companies installed the unit you are referencing. We allow home owners to choose any installer they wish. Regardless, it is a shame that a competitor has stooped to such low levels to bash another company. But, of course, your negative feedback of us does not surprise us. You apparently have plenty of time on your hands to leave bias, unverifiable feedback. We do appreciate your recognition of us having affordable prices for great, brand new, name brand HVAC equipment. Our goal is to take the rip-off out of HVAC. Thanks!

• D

  Dee Kamm

  5.0

  Fast and easy service. A great bargain on the items we purchased. We would definitely recommend them to anybody looking for hvac service and parts!

• H

  Henry Rogers

  5.0

  Great experience with these guys!! Called several local companies (I am in London, Kentucky) and their quotes were outrageous. Saw HVAC Outlet's Facebook ad, called them, and next thing you know I am SAVING $3,500!!!! These guys are legit!! Don't waste your time calling anyone else!!!!

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