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This page contains relevant information of The Home Depot in Centre, Council Bluffs, IA which locates in your neighborhood. You can get information about information of the hvac repairing service like opening hours, addresses, phone numbers.

The Home Depot in Centre, Council Bluffs, IA | HVAC Near Me

So I ordered a stove online, paid for delivery, hook up of new and haul away of old. Apparently since my first one was damaged and no one thought to call and tell me...the work order doesn't completely go through so they couldn't see that I paid for all the extra stuff. Anyways they came and did everything thankfully, I had my receipts to show them what I paid for. My complaint is there is no communication! If I hadn't of called and spoke with 6 different people I wouldn't of even know my stove was damaged in the first place and set to arrive on another day. Home Depot really needs to work on this. No apologies or anything.

Picked out nearly $600 in flooring and supplies.  Attempted self check out, but military ID not good enough for discount.  Was told I needed to download their app.  Walked away and left merchandise there.  I’ve purchased a lot of merchandise at this store and ALWAYS got the military discount with my ID.  Never again.  If ID from 23.5 years of service not good enough, I’ll buy elsewhere.  I have enough apps on my phone, don’t want another.

We spent way too much money there. My first time in a Home Depot but I will be back. The prices are reasonable. The only issue was trying to find an employee. It seems they have been hit by the same problem other places that don't pay enough are facing. We ended up buying our stuff online because no one was there to help.

First off, I will concede that Home Depot is my top home improvement store. I prefer the brands they carry on tools (Milwaukee and Klein).  I have never had an issue in the 4 stores in Omaha.  However, the Council Bluffs store has continued to disappoint and frustrate me.   Example 1.  3 weeks ago, a co-worker and I left a job site from downtown Omaha to get a few miscellaneous parts to finish a job. While paying at the self checkout, we noticed a group of 5 or 6 employees looking out front window. Minutes later we discovered that they were witnessing my boss's truck being broke into. 1230 PM, in a spot towards the front, someone smashed his rear window in his truck and stole 5k of tools and electrical instruments.  The lady who claimed to be manager at the time, vowed to do whatever she could for this inconvenience.  As I'm writing this, I still don't think they have reached out to the owner of truck with any information.
Example 2. I was with the same gentleman, on different occasion, checking out in self checkout. We had several of the same item. I believe it was electrical boxes and roughly 30 of them. He looked on top of scanner gun and tried to see if there was a way to change qty. An elderly woman comes storming up to him and scolds him, "You don't know how to do that, and you're not supposed to do that!" Her tone and attitude definitely made that trip very uncomfortable.
Example 3. Earlier tonight I went in at 730-8 PM to get some electrical material. As you can see in the pictures, this proved to be impossible. The four employees that were sitting and standing on and around pallets that were around the corner clearly seen our frustration. Instead of doing anything, they looked at their phones or in the other direction.  When we left the store we happened to notice the gfci underneath pro parking. Not exactly weather resistant.
All 3 of these incidents happened in last 30 days and have happened in consecutive trips I believe.

The store is somewhat easy to find things however they were also impacted by supply shortages. Prices have been also impacted making it cheaper to consider driving 2 hours to get supplies.

Had it not been for Casey & his GREAT Service this evening, I wouldn't have been able to complete a major project. He really went out of his way to help me look for some things & even pushed the heavy cart for me & then helped us load the truck.
Not only is this guy more than eager to be helpful but he has plenty of Good knowledge of materials & the store itself. I can't thank him enough for the extra help tonight.
Thank you.
P.S. the other employees I encountered were also quite courteous & also eager to help.
This project was fast becoming a major pain in the ol' ..... ya know...
Casey really went the extra mile to help me out. Thanks . I thimk I'd rather drive from West Omaha to Council Bluffs as this store has really GREAT service compared to the Omaha stores.

I walked in and was offered a cup of hot coco on a frigid day. Great customer service and let's be honest. The only choice when it comes to tools.

I wish I could say a good thing about this store but my recent experience is not isolated. I have frequented this store over the past two years and while doing a complete home renovation.
Tried curbside pickup and ended up having to go inside to pick up order. They shorted me on items that were listed as fulfilled and some of the product was damaged.
If online it says an item is in stock, it's often inaccurate.
Staff are unable to locate inventory. Do not plan on being approached by staff and good luck if you are needing assistance.
I have heard from Home Depot staff that they are 'currently' short staffed as excuse. Home Depot, pay your employees better, higher competent people. We all know you have the funds to do so.
I will happily be driving the extra distance to Lows and Menards.

Extremely helpful staff at this location, the gentleman at the self checkout was able to save me from buying the wrong item (too large size) at the last minute  before I rang myself up and was able to locate the smaller size!

Home Depot is definitely the best store when it comes to any tools or material got to love the sell Milwaukee

Chain home improvement retailer for tools, appliances & other products (some offer truck rentals).

The Home Depot
Centre, Council Bluffs, IA

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