The Home Depot
Hartmann, Lebanon, TN

The Home Depot Reviews

4.2 stars based on 1085 reviews

Featured Comments:

• P

  Prabha Shankar

  4.0

  Store is nice, clean, maintained well, carts are clean, easy to find the products, staffs are always helpful here if you need any help on finding your product. Product management like placing and availability are good. I reduced the star because I went to store to find Sonos speaker which said it was on stock but somehow I am not able to find aisle though one staff recommend the section to look for. Apart from above quality of product is not an issue at this store.

• S

  Shaina Heimpel

  1.0

  Rented this tow behind auger for a weekend project, didn't even make it 30 miles to home before the wheel bearing seized and the tire popped from being drug. Then on further examination about 6 bolts were loose making the machine dangerous to even use! When we called the manager they didn't even seem bothered that the machine could have injured someone severely. Home Depot needs to do better! These machines need constant maintenance

• J

  Jenn Wilmoth

  1.0

  BUYER BEWARE! I love to write reviews; especially positive ones. Unfortunately, this is not the case at hand today. Approximately 6 weeks ago we purchased this Whirlpool refrigerator from The Home Depot (shipped from Lebanon, TN). They were late delivering the item, but finally got it here. Everything has gone downhill from there... The delivery crew REFUSED to change the door directions upon delivery; so they opened opposite of where they needed to be. We called the store; they had a completely different company return the call and schedule a service tech to come out (10 days later) and change the door direction. Next we noticed frost building up in the freezer, while fresh milk, cream and meat were spoiling in the refrigerator. We called The Home Depot for a needed repair. They (once again) had a different company return the call almost a week later, and scheduled a repair technician. He arrived, said he located a problem with the initial installation and corrected it. We cleaned all the frost out of the freezer, spoiled items from the fridge and went about our way. Not a week later frost starts to form in the freezer (again), and we lost another gallon of cream and milk and more fresh meat, along with fresh vegetables and eggs spoiling because now they are freezing inside the refrigerator. We place another call to the store, and they claim Maytag will have to contact us to take care of the problem and warranty. We explain that we did not purchase said refrigerator or warranty from Maytag, but from The Home Depot. They refused to warranty this, claiming they had to have Maytag contact us. Please note this timeframe was now into the 1st week of December 2021. We cleaned the frost (again) and have continued our attempts to contact the appliance Manager at The Home Depot (Lebanon, TN) store; each time being assured that she is attentive and will call back. So far she has had two (2) different employees return a call, but she (herself) has not; and there is still NO RESOLUTION. The posted pictures are from Christmas Eve (12/24/2021). The frost is MEASURABLE y'all, MEASURABLE... To date, both Maytag and The Home Depot have continued to refuse warranty of this (clearly) defective item. Bad form #Maytag and #TheHomeDepot, bad form. I would give a ZERO-STARS review if it were possible. Instead, as a confirmed local guide on Google, I leave this BUYER BEWARE review. Which I will be cross-posting on The Home Depot and Maytag websites directly.

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