The Home Depot
Pointe, Butler, PA

The Home Depot Reviews

4.1 stars based on 693 reviews

Featured Comments:

• L

  Lisa McKinnis

  4.0

  Good and bad in one store. The BAD: My ankle is in poor shape. Sounds like an irrelevant statement in a review, right? Not so. Rather than drag myself all over the store, I stopped to ask a cashier whether they sold a certain item. She wasn't busy or involved with another customer. She glanced at me and curtly answered, "No, we don't have those." My astonishment must have been obvious when I responded, "You don't sell any of those?" Looking annoyed at me for questioning her further, she remarked, "If we do, it would be on aisle ten," she pointed. I shambled down to aisle 10 and, lo' and behold, there they were. Granted, there weren't many styles from which to choose, I admit. That isn't the point. The issue is, the cashier was either uninformed, poorly trained or disinterested in performing her job well. When I went back to let her know what I found, she shrugged. The GOOD is very good. I also shopped in gardening and storage. In BOTH departments the young men were courteous and helpful. Even to the point of guiding me to the products I wanted. They were knowledgeable and friendly. (I probably bought more than I had intended.) I felt appreciated and valued as a customer. Well done, gentlemen. The conclusion: I'd say this young lady is an anomaly, thank goodness; and one in which further contact is unnecessary. We made our purchases at the "self-checkout" register.

• C

  Colleen D

  4.0

  Had a decent experience today. We found everything we needed by ourselves. No one greeted or asked if we needed anything. The cashier was a tiny mouse who barely said one word. I had to greet HER. I gave 4 stars because of the selection of products. We bought lumber and gardening items. The plants outside were quite wilted and looked like they needed a good watering in 80° weather.

• g

  glenn Leitem

  1.0

  love the store but went to the restroom and it was new looking.....did my business and "no" soap to wash my hands,went to front of store and asked to speak to the manager,and was told by a woman that she was highest in charge at the moment, i told her no soap in restroom..... her reply was an outside firm handles cleaning and maintaining the restrooms. i said cant the store put a bottle of soap in there? and she just repeats what she said the first time as if there is no other solution to the problem of no soap other than wait for that firm to come back God knows when.

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