The Home Depot
NJ-17, Paramus, NJ

The Home Depot Reviews

4.1 stars based on 1037 reviews

Featured Comments:

• B

  Boram Lim

  5.0

  Matt at the paint section was extremely helpful and pleasant. He really went above and beyond to offer the customers his assistance and had an energetic, cheery attitude when interacting with others, customers and co-workers alike. I am very happy with the service I received today and would recommend this store to others.

• B

  Benjamin Bohnhoff

  1.0

  Such a disappointing experience here. Beware with their online ordering system, they will tell you order is ready for pickup when it's not!!! I arrived to the store ready to pickup my order, 90 mins later I was told it wasn't in stock. No one could tell why it happened and they didn't do anything to make it right. I'd advise not ordering for this store if possible. There's a Lowe's near by and I've had no problems getting my orders fulfilled there, and they also don't lie when they don't have something in stock.

• E

  EsseXploreR

  1.0

  I placed an order weeks ago online for pickup. The most important item was marked as arrived, so I went to pick it up. They told me it wasn't actually in the store yet. Okay cool, glad I wasted the trip. They never called me to follow up afterwards. I called 3 weeks later just for them to tell me the item got lost in shipment. Common sense would dictate that they would just reorder the item since it was already paid for right? No, you have to call the 1 - 800 number and do it yourself. I was told that after wasting 20 minutes on hold trying to deal with the stupid automated system. The store doesn't answer the phone when you call. This whole experience has thoroughly frustrated me. I'll never spend another dollar at this location.

More reviews (7)