The Comfort Authority
Nebraska, Tampa, FL

The Comfort Authority Reviews

4.9 stars based on 665 reviews

Featured Comments:

• J

  Jason Dellisanti

  5.0

  We're a long time customer and just transferred our Comfort maintenance plan to our new home. Rick H from Comfort Authority completed our first HVAC maintenance in our new home and installed the requested protection devices (inside and outside in-line surge protectors and compressor saver smart start with capacitor redundancy). This is the second home we've had these devices installed by Comfort Authority, as they've saved us much time, stress, & money at our last home. As always service was great, prices were good; and Rick was on time, professional, knowledgeable, and helpful. Thanks again for the great service.

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  Response from the owner

  Thanks for sharing Jason and thank you for trusting us at your new home as well! We appreciate it! Surge protection is a must here in Tampa Bay! They're called the Tampa Bay lightning for a reason. It is always nice to have that extra bit of protection for one of your most important appliances. :)

• M

  Mike Pulte

  5.0

  We replaced our home AC unit. I was very impressed with the care they took to lay out floor coverings and carpet runners to make sure they did not track any dirt through our home. Peter and his installation crew were polite, proficient and detail oriented. Comfort Authority was rated very highly on the internet and it is apparent why after using their service. From 1st contact the receptionist was amazing, the text reminders and communication was top notch throughout the process. Great job Comfort Authority.

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  Response from the owner

  Thanks Mike! We try to put things in place that ensure an extraordinary experience and it sounds like you got just that. We look forward to working with you again at your 1-year check-up!

• A

  Al

  1.0

  Not sure about the legitimately of some of these reviews but mine is real and accurate. I called The Comfort Authority on Sunday and the lady on the phone said they can come out on Monday. I said fine is there any charge. She said not unless you don't get the repair. A man named Chase came out and said it's a $159.00 fee . I agreed because I had no air. He started diagnosing why the AC is not coming on. He said he thinks it's the thermostat although that was only 1 yr old. After further looking into it I asked him again and he said it's not the thermostat ; he had a wire disconnect. He said it was the blower motor and board. I said it's only 3.5 yrs old so he looked into it and said he can get the parts at warranty but I need to pay for the labor. I asked him how much would the labor be so he showed me something that said $400.00 but he can't get the parts until the following day. I said fine do it. He called me in the morning and gave me a much higher price to replace the blower motor and board. I said it's not what you said so cancel it. I called a place called Cornerstone Pros which I should of called 1st. They had a diagnostic/ house fee of $69.00 compared to $159.00 The technician said it only needs the board the blower motor is fine. He jumped it to show me it worked. He got the board under warranty and put it in. Everything is back to normal. I am disappointed on the misdiagnosed or trying to scam me by Chase. I will see my recourse on the $159.00 I paid. I'm glad I went with my gut to get another opinion. Albert, R

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  Response from the owner

  Thank you for your review, Al. Without feedback, whether it is good or bad, there's no way for us to know how to improve. We appreciate that you generously took our call today to give us the opportunity to speak directly with you about your experience. Any review less than 5 stars is devastating to us. We're all human and we make mistakes just like everyone else, but what differentiates us from the rest of the pack is that we do our best to get to the root of the matter and make things right. We believe everyone's experience should be extraordinary and yours was not - we can see some specific areas we need to address. We will, of course, refund you the $159 you paid. As a matter of fact, the refund has already been processed. We're glad you were able to get your AC issue resolved to your satisfaction. We do hope that once some time goes by you would consider giving us another opportunity to show you how we earned our stellar reviews and reputation. Thank you again.

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