Taylor's Heating & Air Conditioning INC
Locust, Jacksonville, FL

Taylor's Heating & Air Conditioning INC Reviews

4 stars based on 29 reviews

Featured Comments:

• B

  Blu C.

  5.0

  Taylor's Heating & Air is FANTASTIC. From Tammy, to Sherry, to Dana. You cant go wrong! They are responsive, courteous, professional and definitely treat me like family. They installed my AC, maintain my AC and do everything they can to make me comfortable. They have gone out of there way to keep me satisfied and a happy customer. I will never go any place else. HIGHLY HIGHLY recommend-10 Stars.

• D

  Darren Kathman

  1.0

  I have used them in the past, and I was happy with the service at the time. I would have rated them at 5 stars back then. I called them on 08-03-21, I was told that they might be able to get to me on the same day, or maybe in the morning. My phone call was answered right away, around noon time. It is now the afternoon of the following day. My first call to them went unanswered, the following calls ring once and go to voice mail. Someone should have called me yesterday, letting me know that they would get to me today. Not answering the phone and sending me to voice mail suggests that they are not interested in my business.

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  Response from the owner

  Historically we have 6 lines open at our fully staffed office during business hours to serve you. With Covid-19 effecting us all, we have have elected to keep staff that can effectively work from home, social distancing at home. Our service staff routinely comes in contact with many different customers daily. While they have PPE, social distance, and are temperature checked daily, we want to try to compartmentalize as much as possible. All that said...Unfortunately our phones were all rolled to one working from home cell phone cell phone. When that problem was identified by our staff calling in and relaying they were going to voice mail, we split the lines up. We are working on our "new normal" everyday as Covid interrupts our lives and services... We, like you and everyone else are adapting.. we will find the equilibrium of safety to service. If you need us call Sherry at 387-2106. She will take care of you. She will get someone to you as soon as possible. Thank You.

• J

  JOHN HOFFMAN

  5.0

  Yesterday late in the evening I lost my air-conditioning. The temperatures were in the upper 90s and because it was late, I decided to wait until this morning at 8 AM to call your office. It had been several years since your company had installed a complete AC & Heating system for my home. When I called this morning I was pleasantly connected with Jaime, and after locating & updating my file, Jaime reviewed my concerns. Jaime was polite, respectful and eager to help. I know that this time of the year is very busy for air-conditioning installers and service companies, however Jamie carefully listened and after a few minutes said let me see what I can do. I honestly expected the person on the other end of the phone to tell me, “I’m very sorry but we’re so busy with service calls, we probably won’t be able to get to you today.” Thankfully, that was not the case. Jamie acted with genuine care and concern to try to resolve my problem as soon as possible. She said, let me see who I have in your area I will get them over there as soon as possible. Again, I expected to wait several hours with the temperature rising inside the house to 90°. At 12:40, Jason appeared at the door and said, if you can tell me where the unit is located and I’ll let you know what it looks like. Shortly thereafter, Jason told me it was a capacitor and he’ll have it working in a few minutes. By 1:15 Jason removed the old part, installed the new part and said you should start to feel it cooling in a few minutes. Jason also told me that the part was covered by my warranty, and I only had to pay for the service charge. How could I ask for anything more ? To say I was thrilled with your service, is an understatement !!! I would highly recommend Taylor’s Heating & Air Conditioning service to anyone. Thank you for your honest, friendly service ! Sincerely, John J. Hoffman

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