Sutton Heating, Cooling & Refrigeration, Inc.
Grand, Billings, MT

Sutton Heating, Cooling & Refrigeration, Inc. Reviews

3.5 stars based on 8 reviews

Featured Comments:

• D

  Dorinda Delena

  1.0

  HORRIBLE EXPERIENCE.... Tyler is unresponsive, when you do talk to him he yeses you to death, makes an appointment, then doesn’t show up or answer his phone. He is incompetent and nasty. He hung up on me. I called back! Got him on the phone. After 3 weeks of bs ( he installed my unit a few years ago btw) when I finally got him on the phone to ask if he was running late today he told me he has no one to send and I should call someone else. This was at 2 pm when I followed up on his 1 pm appointment with me. I said why did you leave me waiting since you knew you had no one to send since early this morning. . He said...welcome to Montana. I said no. There are plenty of professional and reliable businesses in Montana. DO NOT CALL THEM Unless you want to be abused and disrespected! This guy is a disgrace!

• K

  Kelsey Whittaker

  1.0

  We had our HVAC replaced in November 2019. Sutton was very quick to respond and begin our process of installing a new HVAC system. I appreciated that they were willing to install the same day as it was very cold in Montana in December, however, I am not satisfied with the value of their products nor their customer service. Throughout the process, I felt taken advantage of which was confirmed when we replaced our outdoor AC unit with another installer this past summer. I was blown away with how much we overpaid for our system and service. During the process, Brett (the owner of this company) whispered with his technician in the basement, seemingly thinking I couldn't hear them. I knew he was trying to wheel and deal me. Additionally, when we were talking about payment he said to my face "Oh I don't deal with that part, the women do - you know what I mean?". Being a woman myself, I was obviously offended. Lastly, they took the door off of my laundry room (where the HVAC is located) because the inspector said we needed more air flow. When I asked them to put the door back on, Brett said "oh you don't close it that much do you?" and I was like I absolutely do. So they were going to put a vent in the door. It's February 2021 and that still has yet to happen. I put the door back on but we keep it halfway open to circulate the air. If I were you - I would stay clear of this business. You might get something done that day but you will overpay and it's possible that the work never gets completed.

• M

  MJM Myers

  5.0

  BRENT SUTTON at SUTTON HEATING & COOLING in BILLINGS, MONTANA walked me thru a repair of my exterior A/C unit today step by step. Brent Sutton was patient, kind, professional and knowledgeable! The process took over an hour. We exchanged pics via text and voice phone calls to get the job done. I FIXED MY A/C Unit over the phone with SUTTON HEATING & COOLING in BILLINGS, MONTANA and saved $$hundreds!! Brent Sutton ,YOU ROCK! I am very grateful to you. Sincerely, Mary

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