Superior HVAC of Texas
Decatur, Houston, TX

Superior HVAC of Texas Reviews

4 stars based on 111 reviews

Featured Comments:

• S

  Steven and Taylor Catalon

  4.0

  During the record breaking hottest week in Texas, our HVAC decides to break. I was connected to Superior HVAC through our home warranty. The initial scheduling was frustrating because they only call to schedule during three 1-hr windows (7-8 am, 12-1, or 5-6 pm). They also say they'll schedule you within 24 hours. Neither happened. I tried calling but no one ever picks up. At 7:30 pm, I got a text saying someone was scheduled for the next day (I was just relieved we got scheduled and that it was for the following day and not a few days (or more) out). Once Andrew (Drew) arrived, the entire process got so much better. He figured out the issues, gave some honest feedback, was very professional and communicative, and had the new HVAC at our doorstep the following day and a crew to install it the day after that. I also appreciated the dispatch system that texts you with updates. All in all, I'm grateful it got taken care of quickly. There's a bit of grace you have to provide knowing 1) everyone's AC is broken the same time as yours and 2) the team working on the houses aren't the ones responsible for scheduling. I wish the front office was better at communicating. Even the delivery of our parts was a surprise. No one told me when it'd be arriving. I just so happened to be pulling into my driveway as a huge truck showed up to deliver the new system.

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  Response from the owner

  Thank you.

• R

  Ryan Wills

  5.0

  The experience we had was about has good as you can possible have for an A/C install. The installation was done in a short time frame in the busiest time of year and every single element was organized, efficient and professional. All phone calls were returned quickly as well and we got the best deal possible and other HVAC companies told us as much. I highly recommend this company and will use them again.

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  Response from the owner

  Thank you.

• D

  Dustin Alessi

  1.0

  Absolute scam company! Buyer beware! I paid $1300 to get my AC repaired. The first time their tech "quit" and never showed. When they came back out they installed it, AC worked great. Tech before leaving told me the AC drains water into the bathroom sink by design. He said to call him back out if I had any issues with it. Sure enough the drain clogged, less than 24 hrs after install, they wanted to charge me to come back out $69. The sink was not clogged before the install. Not professional at all.

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  Response from the owner

  We have no record of you as a customer. I believe you have the wrong company.

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