Summers & Zim's, Inc.
Valley, Atglen, PA

Summers & Zim's, Inc. Reviews

4.9 stars based on 380 reviews

Featured Comments:

• A

  Andrew Burns

  2.0

  The scheduling was timely and easy to schedule. The technician (Todd) showed up promptly and was kind. He was patient as he talked through the problem and possible solutions. He gave many solutions and recommendations even though it wasn’t the most expensive item. Great service and great demeanor. Edit: this review was written directly after the service. Now that things have resolved this is not accurate. Though the technician was kind and prompt he didn’t do a through exam of our unit and therefore missed the simple solution that was actually the problem, costing us a hard credit inquiry and potentially thousands of dollars. My stepfather noticed the actual problem from PHOTOS and instantly. The pressure release valve needed to be fixed because it was leaking. There is rust plainly on the unit under the pipe coming from the valve and the unit is 7 years old (the valve should be replaced every five, we bought the house a year ago). That issue in and of itself isn’t huge, people miss things but when the companies commercials tout repairing before replacing to help their customers that should be what actually happens. Also, the pricing if we did replace was way above averages for that unit and replacement.

  ---

  Response from the owner

  Mr. Burns, thank you for taking the time to give us feedback. Good or bad, feedback always helps us to improve. Have a nice day.

• r

  ronald barruzza

  4.0

  I had both a maintenance visit and a customer supplied thermostat installed. Did a good job and Steve was knowledgeable and pleasant to deal with. Although the job was done well, I was disappointed in the price of the thermostat installation. The price quoted just to install a thermostat including the visit was $229. The price of a maintenance call including visit was $209. I discussed the price of the thermostat ahead of time and pointed out that since the tech was already here for the maintenance was it still the same price. I was told that since he was already there, I would pay for the actual time of installation. Very reasonable. I am perfectly willing to pay for services rendered and am not trying to get away with anything. The time it took for the thermostat installation was about 1 hour including installation, wiring, including some difficulties in set up and operation check. The cost for the maintenance was $209 and it took over an hour for that part of the service. So, I paid more for the installation of a thermostat than I paid for the more complex and time consuming maintenance. Perhaps next time it would be better that I ask the hourly rate so I can verify that the cost is accurate.

• L

  Lindsey Reichwein

  5.0

  I can’t say enough good things about their service. On the phone they were professional, friendly, helpful, and accommodating. The two gentlemen that showed up for the appointment were punctual, knowledgeable, friendly, professional, explained everything they were doing, explained prices before ever doing anything, did a wonderful job, and were tidy and efficient in their work. This company has wonderful customer service, as well as providing high-quality work. I would recommend them to anyone. I am new to there area, and will be setting up regular maintenance with them for all of my HVAC systems. It’s refreshing to find a company who actually values customer service in the way that they do.

  ---

  Response from the owner

  Thank you for taking the time to let us kbow how we did. Have a nice day!

More reviews (7)