Stone Plumbing Co
Foote, Jamestown, NY

Stone Plumbing Co Reviews

3.7 stars based on 12 reviews

Featured Comments:

• J

  Jaycee Moore

  1.0

  This business has excuse after excuse. They said the city won't allow them to dig.... when you can see companies digging all over the area. Convinced they just don't want work. The first day they came to do work, I was told by the plumber that my landlord didn't want to be the middle man as far as contact, so the plumber and I were to be in contact about the job. 2 months later, the job isn't done and the plumber tells me to contact my landlord and my landlord tells me to contact the plumber. Seems that they are working together to leave a family without a working drain, my 6 year old is having a hard time remembering to put her toilet paper in a garbage can, as instructed by the plumber!! We just want a functional toilet that we can put our toilet paper in, thats not alot to ask.

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  Response from the owner

  Our agreement is with your landlord, if you have any questions please contact him.

• T

  Timothy Starr

  5.0

  Just prior to the recent COVID-19 shutdown, Stone Plumbing had come out to do a couple of small plumbing jobs I needed done. Scott was quick, professional, explained what he was doing and why, and left the job site completely clean, and charged a reasonable fee. Needless to say, I was very happy with his work, which was visibly better than previous plumbing that had been done at my house. At the time, I discussed some possible future projects with Scott, including the most pressing one: the so-called 'high efficiency' boiler for my house was failing, and late winter in Jamestown is no time to be without heat. Three other local plumbing/heating companies had worked on it to no avail, and two said they'd give me a quote on a replacement boiler, but never got back to me. Scott said he would work up a quote for me so we could address it quickly when I was ready to move forward. Shortly after that, the state shutdown was announced, and my boiler quit for good. While the other companies never responded to me, Scott called me back right away, got the new boiler ordered, and we were on our way. Within a few short days my old boiler was removed, replaced with a regular efficiency boiler that is working like a charm. Along the way Scott was able to work in a socially-distanced manner, easily fielded some unusual issues (we had to rent a 60-foot cherry-picker to get to the top of the very tall chimney stack to remove the old furnace lining and replace the chimney cover), and helped make a stressful situation easier to fix than I expected. All in all, I highly recommend Stone Plumbing for responsiveness, flexibility, excellent communication, and reasonable pricing. It was one of the most positive and professional experiences I've had with any home contractor in the last 20 years. They were my fourth call this time--but they got the job done that three previous plumbers didn't. They'll be my first call the next time I need any plumbing done.

• R

  Renee Jimenez

  5.0

  HIGHLY RECOMMENDED! After multiple failed attempts to find a plumber to come look at a drain that was backing up, we called Scott @ Stone Plumbing. After speaking with him, he squeezed us into his schedule the same day and was able to identify and fix the problem, which included cutting out a piece of pipe and replacing it, all within 30 minutes from the time he walked in the door. He was extremely friendly and efficient, not to mention cleaned up after himself and didn't make a mess! In addition to the incredible service, his pricing was more than reasonable! We will absolutely recommend him to all our friends and family! Thank you Stone Plumbing for your impeccable service - you have gained a customer for life!

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